Job Directory Manager, Client Services

Manager, Client Services
Los Angeles, CA

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Job Description

Headquartered in downtown Los Angeles, Wedbush Securities is one of the largest full-service securities firms in the nation. Our IT department is seeking a Business Analyst which is a highly technical and hands-on role responsible for development of new products and resolving issues with existing products. The position is responsible for creating BRDs, user stories and other supporting requirements documentation such as high-level wire-frames and process-flow diagrams. The position works with project managers, QA staff, and software engineers to build high quality technical solutions and also function as a subject matter expert or product owner of core IT systems.

Responsibilities include, but are not limited to:

* Functions as a business analyst and product owner within the Agile SCRUM development cycle
* Creates business and technical specifications such as user stories, process-flow diagrams, wire-frames
* Develops business requirement documents (BRDs) including functional and non-functional requirements
* Translates business requirements and operational workflows into technical solutions
* Analyzes and gain expertise around existing software solutions and processes
* Conducts User Acceptance Testing and ensuring solutions meet business requirements
* Performs basic data analysis using T-SQL
* Conducts user training and product demos
* Works directly with business users to analyze existing operational procedures
* Assists in developing ROI and feasibility of proposed technical solutions
* Performs other duties as required and assigned

Experience and Skills

* BA/BS in business/econ, computer science or other related area of study
* 3+ years' experience working as a Business Analyst
* 2+ years related experience in financial services, broker/dealer environment
* Working knowledge of relational databases and SQL queries
* Experience in requirements gathering and documentation, such as BRDs and User Stories
* Experience in Agile software development methodologies such as SRUM, Kanban
* Knowledge of the software development cycle (SDLC)
* Experience with Atlassian JIRA and Confluence
* Understanding of various software architectures (web applications, client-server and mainframe systems)
* Experience documenting workflow processes using process-flow or activity diagrams
* Ability to translate business requirements into a technical solution
* Excellent communication and presentation skills, including user presentations and training material, with the ability to communicate effectively across various departments and levels of the organization
* Knowledge and experience around Financial Services business operations

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