Job Directory Manager, Application Portfolio %26 Software Development

Manager, Application Portfolio %26 Software Development
Dover, NH

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Job Description

GRM-Information Management is looking for a driven and self-directed IT manager to actively manage 3-4 agile development squads supporting our business strategies for Product, Pricing and Underwriting. As a Manager in Business Solutions Data Engineering you will be responsible for the data products in this domain, partnering with your business counterpart in executing the markets strategic vision. You will also work with Product Owners and stakeholders to ensure that our go-forward technology choices, both in the cloud and on premises, are advancing. This role will report to the Director of Business within the GRM U.S. Technology Information Management organization.

We are an organization spread among New Hampshire, Boston and Seattle. You will manage up to 15 analysts, developers & scrum masters located in Boston, MA, Dover, NH and Seattle, WA

In this role you will:

* Build and maintain successful relationships with our business colleagues and internal customers of aligned Claims and Finance products.
* Create a high level of service through establishment of effective partnerships and ensuring quality and service standards across the teams; analyze and resolve quality and delivery challenges; identify trends; recommend design, development and testing practice improvements
* Extend and evolve our agile practice, work with coaches, partners and team members to empower and improve team dynamics and delivery
* Lead agile data squad development efforts, together with aligned Scrum Masters and Product Owners.
* Execute projects supporting fraud detection for both Claims and Finance, extend and support internal financial systems used for market analytics.
* Participate in creation of strategy for migrating legacy claims applications to a new enterprise platform.


* Bachelor's degree in a quantitative field such as Mathematics, Statistics, Engineering, Computer Science or related field, Master's Degree preferred.
* Eight (8) years hands-on experience developing big data, data warehouse and/or analytic solutions (using RDBMS and NoSQL data platform technologies and ETL/Data Ingestion protocols).
* Four (4) or more years people leadership experience with direct accountability for managing employees.
* Customer/business focus with ability to negotiate, facilitate and build consensus.
* Strong team building and people management skills in a matrixed and geographically dispersed organization.
* Strong process orientation with effective organizational, communication and presentation skills
* Working knowledge of project management and Agile development methodologies (Scrum, Kanban) and tools (Jira, Confluence and Microsoft Project)
* In-depth knowledge of IT concepts, strategies and methodologies and their application to business opportunities.
* In-depth knowledge of business operations, objectives and strategies.
* Advanced knowledge of management concepts, practices and techniques.

Preferred Qualifications:

* Experience with reporting and analytics tools over relational and non-relational sources, preferred.
* Experience with Reporting tools (MicroStrategy and Power BI) preferred.
* Experience in Data Science and Advanced Analytic tools (R, Python and/or SAS) preferred.
* Experience with quality assurance in large scale, complex data environments
* Development experience in customer related tools, CRM, Customer 360, Salesforce, Unica, Epsilon, Customer UX design.
* Proven experience in Customer & Marketing management


We value your hard work, integrity and commitment to positive change. In return for your service, it's our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit:


At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.

We're dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.

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