Manager, Application Capacity and Performance Management
New York, NY

Job Description

Job Purpose

The New York Stock Exchange (NYSE), a subsidiary of Intercontinental Exchange, Inc. (ICE) presents an opportunity for a results oriented, self-motivated individual to be the Manager for its Capacity and Performance Management (CPM) team in New York City. This individual will be managing a team in a cutting edge high throughput, low latency trading environment. The successful candidate is required to demonstrate strong management, technical problem solving and communication skills, as well as the ability to comfortably multitask and work in a mission critical environment.

The NYSE CPM department is responsible for the implementation and management of the application capacity and performance management framework for all NYSE Group subsidiaries. CPM engages with product teams to assess current capacity and planning capabilities, define monitoring data requirements and metrics, perform data collection an analysis, and monitor and forecast system performance and capacity.

Responsibilities

* Capacity & Performance Management Framework
* Establish and maintain a comprehensive application performance management framework
* Drive alignment around CPM best practices, including service design and performance assessment, data collection and analysis, and reporting standards
* Engage technical product teams to integrate their performance management activities into that framework
* Data Acquisition & Analysis
* Collaborate with the development and infrastructure teams on platform design, implementation, and data flows
* Identify data requirements and metrics to support the monitoring and reporting of system capacity and performance
* Onboard new data sets and perform the requisite data transformations and analytics to support CPM monitoring and reporting
* Use statistical analysis and modeling skills to monitor trends and model future capacity needs
* Provide assistance with production investigations and resolution of technical issues and/or problems impacting business services or individual customers
* Collaborate with technology leads to develop system changes designed to improve capacity and performance
* Business Intelligence Dashboards & Reporting
* Establish and maintain dashboards and reports showing current and projected capacity and performance for all business services and applications
* Develop customized reports for product teams to support service delivery and customer engagement
* Regularly report on capacity and performance to senior business leadership and product teams
* Project Management
* Develop and manage a roadmap that supports both enterprise project deliveries and CPM continuous improvement projects
* Maintain a running log of all project activities and report status to management
* Organize and prioritize tasks to ensure timely implementation of assigned projects
* Recruiting & Staff Management
* Lead, recruit, develop and retain high-caliber talent

Knowledge and Experience

* 5+ years of experience in Performance Engineering and Capacity Planning of highly available and scalable application infrastructures
* Experience using databases and statistical modeling techniques to perform data analysis and forecasting
* Experience with high level scripting languages (e.g. Python) to support data analysis and reporting
* Experience with business intelligence or data visualization platforms (e.g. Tableau)
* Understanding of network protocols such as TCP/IP and Multicast data flow
* A high impact individual with deep technology background and the ability to engage in high bandwidth conversations with engineers and executives alike
* A team player with a passion for building a culture of innovation and flawless execution
* Demonstrated ability to lead, recruit, grow and retain high-caliber talent at scale
* Long-term strategic thinking and staying ahead of state-of-the-art curve in order to keep abreast with what's possible technically, operationally and professionally
* Capable of forming and advocating an independent viewpoint
* Demonstrated strong skills influencing, negotiating and communicating
* Skilled at both verbal and written communication
* Excellent project management skills
* Bachelor's Degree in Computer Science or related field
* Prior experience in systems software development and deployment on diverse platforms preferred
* Prior experience in building systems software in domains that require high through-put and low latency preferred
* Proven experience in managing or supporting High Frequency/Trading applications preferred
* Experience with big data analysis on parallel processing query engines and data sources such as Hadoop, Impala, or comparable technologies preferred
* Experience using Grafana or Tableau for BI dashboards and visualization preferred

Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.

Additional Information

* Job Type: Standard
* Schedule: Full-time