Manager, App Ecosystem Verizon
New York, NY

Job Description

What you'll be doing...

The Verizon Customer Experience team is evolving the Verizon customer experience across all channels and touch points through the design and implementation of innovative products and services that customers love.

As Manager of the App Ecosystem, you will oversee and manage Verizon's portfolio of mobile apps. The role requires a team player who is able to handle several projects in parallel and follow through on expectations, with minimal supervision. You need to be self-motivated, a fast learner, proactive in anticipating needs and thinking beyond the guidelines provided in the role. Accuracy and adherence to deadlines in a fast-paced environment is essential.

Given the scope of this charter and the high level of visibility, you must be extremely thoughtful, well organized and an excellent communicator.

Responsibilities:

* Establish guidelines and standards to ensure consistency across apps.
* Ensure all Verizon apps are compliant with Verizon's brand standards.
* Develop and oversee governance process for new app approvals and ongoing management.
* Develop executive presentations for stakeholder communications on app performance.
* Monitor the competitive landscape and benchmark against competitors.
* Make recommendations to optimize the app portfolio by consolidating functionality and sun-setting end of life apps.
* Facilitate the effective distribution of information among relevant audiences.
* Prepare weekly executive status updates for leadership.