Job Directory Amazon Manager, Amazon Connect Telecom Carrier Technology

Manager, Amazon Connect Telecom Carrier Technology Amazon
Seattle, WA

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Job Description

Want to disrupt an industry by delighting customers? Looking for a role with a wide scope of responsibility from tactical operation to strategic planning? Excited to join one of the newest and most exciting AWS services? Come be a leader on a team that is building a product that will touch millions of people daily.

Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. Our service greatly simplifies the process of creating a contact center by integrating public switched telephony network (PSTN) services in our offering and pricing plan. Behind the scenes, we establish, manage, and cultivate relationship with multiple Tier 1 telecom carriers to build a highly available, highly scalable, world class telecom infrastructure that leverages the latest AWS technology.

Public telephony network is a notoriously outdated complex patchwork of systems and full of manual operations. You will be leading a team whose goal is to automate this manual world of telephony. Imagine a world where we can call APIs to create telephony peering, increase circuit capacity, purchase phone numbers from any country in the world, and port any phone number to your network. In this role, you will be the face of Amazon Connect technology team to telecom carriers.

As the technology leader for the Carrier Technology team, you will:

* Lead and manage a team of exceptional engineers with deep knowledge of telecom protocols and public telephony network.
* Maintain operational excellence and meet system availability goals
* Build innovative processes and tools to automate and abstract public telephony network's complexities.
* Manage capacity scaling and connectivity strategy for a global telephony network, matching the size of an international telecom carrier.
* Represent Amazon Connect on telecom technology and operational discussions with vendors, customers, and partners.

If you are an entrepreneurial, innovative, collaborative leader with a lot of bias for action, excellent leadership skills, a passion for solving complex ambiguous problems and building innovative solution in a fast-paced environment, and working within a smart and passionate team, this is the role for you.

What is in it for you?

* Team culture: You'll be joining a fun team that prides itself on a great work environment with an inclusive group of people that loves working together towards a common goal.
* Impact: Work on a service that will be used, directly and indirectly, by millions of customers and has a meaningful impact to their functions and interactions.
* Gratification: You will know you are directly responsible for solving real customer problems.
* Critical and Fast: This is a strategic new business for AWS, and we are moving fast. Really fast.
* Ownership: You will quickly become responsible for key components of the service and drive what and how to build them.
* Learn & Grow: If you want to learn and grow with challenges of a designing and building a large-scale fault tolerant systems - this is an opportunity of a life time.
* Innovate: We learn from our customers and invent every day on their behalf every day.
* Make history: AWS is the leader in a current industry-wide revolution, and specifically at Amazon Connect, we are is changing the way customers think about contact centers.
* Have fun: Surround yourself with a highly talented pool of engineers that like to solve complex problems, but also work in a fun and autonomous environment.

Learn more about Amazon Connect here.

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About Amazon

Amazon is a company operating a marketplace for consumers, sellers, and content creators.

876800 employees

410 Terry Ave N

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