Manager
Hicksville, NY

Job Description

About us

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

National Grid is one of the largest investor-owned energy companies in the world - covering Massachusetts, New York, Rhode Island and the UK.

We are at the heart of one of the greatest challenges facing our society, delivering clean energy to support our world long into the future. Every day we work with stakeholders to promote the development and implementation of sustainable, innovative and affordable energy solutions.

The Gas Business Enablement project is a major long-term investment in our US gas business to enhance compliance, improve customer service, rate case strategy and performance. This newly created project will be a significant undertaking for the business as we standardize and simplify our operational processes, upgrade the technical systems they run on, build on our compliance programs in a rapidly changing external environment, develop and enhance how we use technology in the field and ensure we have the right talent and resource plans to successfully deliver to our customers.

This role will be responsible for providing production support and capturing requirements to work with developers for customer experience (Salesforce), work management (Salesforce), asset management (Maximo) and geographic information systems (ESRI) as part of the Gas Business Enablement project. Included in the responsibilities is the construction work order life cycle, which includes integration with Maximo, SAP and PowerPlan. The role will require both business and technical skills as you will be acting as the interface between internal business users and technical departments.

Key Accountabilities

* Provide business and technical support as it relates to the systems being used by the Gas Business Enablement project
* Lead a team of developers to manage design and build of solution between multiple systems
* Work with the business and other stakeholders to assess current capabilities and identify high-level customer requirements
* Participate in transitioning the requirements and use cases of the business and ensure a clear and complete understanding of the requirements
* Work with the internal team and consulting partners to define metrics and performance goals.
* Create a knowledge base of application and solution processes, trouble shooting and frequently asked questions
* Support field mobility device strategy
* Taylor technical solutions to business requirements and company best practices
* Manage Agile Delivery process

Supervisory/Interpersonal- Experience Required

* Excellent communication and customer-facing skills.
* Ability to work with and gain alignment on strategy and product direction with senior leadership.

Qualifications

* Minimum of a Bachelor's degree preferably in an engineering/analytical discipline or demonstrated experience working in customer focused organization.
* Experience working in a diverse, team environment
* Strong oral and written communication skills to effective interface with end users and technical teams
* An aptitude for strategic thinking and analytical skills
* Ability to build relationships within all levels of the organization
* Drive for continuous development, both personally and as a key team member
* Experience in US energy sector or similar utility organization
* Coding and application configuration experience
* Ability to understand technical concepts such as cloud computing and middleware interfaces

More Information

This position is one of National Grid's career path roles which provide for promotional opportunities within and across salary bands as you develop and evolve in the position by gaining experience, expertise and acquiring and applying technical skills.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.