Job Directory LTL Specialist

LTL Specialist
Bolingbrook, IL

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About

Job Description

Logistics LTL Specialist

Bolingbrook, IL

* ID: 43829
* Full-Time/Regular

Position Summary

This position performs various functions as a transportation service center specialist including responding to incoming calls, transportation management system support, taking orders, updating customer and other information and ensuring optimal resolution of customer inquiries. Requires expertise in various transportation modes, including LTL and truckload. Specialist is a front line representative to external and internal customers of 1stPriority Services and must consistently demonstrate our commitment to providing the highest level of service and value.

Responsibilities:

Work is typically performed under minimal daily supervision, receiving guidance from manager/supervisor about the work that needs to be completed. Able to exercise high level of discretion and latitude in completing tasks.

* Responsible for all incoming calls, taking orders, and updating information and ensuring resolution of customer issues in Mercury Gate transportation management and other systems
* Provide answers, information, and/or direction if known
* Utilize existing exception management tools to identify and communicate exceptions
* Interpret customer issues and resolve or forward to appropriate party for resolution according to established guidelines.
* Coordinate communication among all departments.
* Build effective relationships with internal and external customers.
* Responsible for daily communication between internal and external customers.
* May serve as an internal resource for the development and documentation of standard operating procedures.
* Complete all required documentation in a timely manner.
* Support RRD's vision and values.
* Demonstrate professional behaviors at all times.
* Perform other duties as assigned.

Required Skills

The duties and responsibilities described above are the essential functions of the job. The qualifications below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1) Bachelor degree in discipline related to functional work or role with up to 3 years transportation or distribution industry required OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience.

2) Knowledge of distribution concepts, practices and procedures a must. Transportation experience to include various modes of transportation including LTL and truckload.

3) Able to demonstrates ability to solve somewhat more complex problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the job. Must be able to recognize anomalies and critical situations and respond appropriately. Must be able to communicate and interact with a variety of internal/external customers and/or co-workers at level of detail required to resolve issues of moderate complexity. Proven ability to identify and resolve problems

4) Able to apply strong functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools in completing assignments. Experience with transportation management systems, including Mercury Gate, preferred. Able to demonstrate continued expertise in the primary tools or applications used in completing daily work assignments.

5) Requires very good communication skills with ability to state messages in a clear manner by using language that is easy for others to understand. Must be service oriented.

6) Strong written and verbal communication skills. Must be able to proactively listen to others to understand issues and situations.

7) Must be able to clearly articulate business needs to both internal and external customers and communicate effectively with all levels of the organization.

RRD is an EEO/AA including Vets and Disabled Employer

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