Level 2/3 Infrastructure Support Morgan Stanley
New York, NY

Job Description

The Web Infrastructure Operations Level 3 team is part of the Enterprise Computing Organization of Morgan Stanley. Our global team is focused on the core infrastructure supporting Application Delivery across Morgan Stanley. This includes supporting a multi-vendor Load Balancer environment responsible for providing services to both internal and external clients. You will integrate into the global follow the sun operations model, which translates to global responsibility for the aforementioned technologies in the respective regions.

Our day-to-day responsibilities also include:

* Supporting a high number of devices and application flows in an enterprise environment providing cloud-like experience for developers
* Using sophisticated network tooling to address network connectivity issues, fault analysis, failure avoidance, and the diagnosis and resolution of any other functionally impacting issues in distributed systems environments
* Working with an in house application management system designed to simplify the deployment and management of application delivery components. Users can model a configuration using the systems relational data model, control and monitor their services over the network via a GUI console
* Addressing L2 escalations
* Process improvement, automation, scripting
* Writing technical documentation

You will also have the opportunity to work in a virtual global team, including several esteemed SMEs, using Agile/DevOps model for collaboration.

Strong knowledge of TCP/IP protocols, particularly TCP and IP themselves, as well as HTTP and DNS.

Comfortable with system administration of Linux.

Deep understanding of Load Balancers- F5 BigIP and A10 Thunder Application Delivery Devices.

Administrative competence in at least one major programming language or platform (for example, Perl, Python, Powershell, or C# )

Strong organizational skills and the ability to manage multiple tasks and high pressure situations for outage handling, management or resolution

Effective communication with various user groups (developers, engineers) as well as remote team members

Drive to learn about new technologies, techniques and what it takes to be an integral member of this team