We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
This Sr. Software Engineer will serve as the Tech Lead for the Enterprise Technical Operations (ETO) team supporting Aircraft Operations and Crew domains. The ideal candidate will have a passion for supporting seamless operations through ensuring that production systems for these areas continue to run smoothly, reducing technology driven irregular operations and impact, and ultimately improving SWA's bottom line. The ideal candidate should be proactive and focused on issues that could cause impact, and not just on reactive response to issues that arise. This candidate will not only serve as a Technical leader, but also as an informal leader to other support staff in this domain including Employees, Contractors, and Managed Services partners. This individual will contribute towards ETO's overall Site Reliability Engineering (SRE) through focusing those efforts on solutions that provide the most relief and benefit. This individual will work directly with the Technical Operations Center (TOC), Development Teams, Service Management, and many additional Teams / Team Members.
Design, write program code, test, document, and implement functionally appropriately, technically sound, and well-integrated application systems in accordance with Customer requirements, and organizational methodologies and standards. Respond to production problems and implement immediate resolution efforts across technology areas.
* Effectively applies knowledge and skills of software development and testing to solve a range of problems.
* Expertise in UNIX and Linux environments.
* Strong understanding of how IT/application components such as servers, storage, network, messaging and database components work together.
* Partners with other Technology Teammembers to provide advice or solutions within his or her area of expertise.
* Keeps informed about current developments within his or her area of expertise.
* Proactively identifies problems, performs root cause analysis, investigates information, performs impact analysis; formulates and executes plans to develop solutions.
* Identifies strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
* Understands and can estimate effort and value for solutions
* Understands at a broad level how technology platforms/architectures are applied to automated business solutions.
Systems Development Engineering:
* Facilitate or complete Analysis, design, and programming of viable solutions to high complexity business problems according to user specifications.
* Develop or approve detail program specifications.
* Partner with Enterprise Architecture to evaluate and recommend emerging technologies, and influence technical designs.
Testing / Deliverable Quality:
* Participate in system and acceptance testing.
* Ensure that systems are functionally appropriate, technically sound, and well integrated.
* Test and implement system and enhancements using techniques that preserve system integrity.
* Responsible for immediate response to production program issues.
* Will involve after-hours support response to significant production issues/escalations when 24X7 staff and partner on-call staff need assistance.
* Sets up or follows established procedures and standards to ensure high quality and quantity of work.
* Understand dependency identification processes in technology work, verifies information and carefully reviews and checks the accuracy of own work.
* Establishes or follows prioritization processes to drive work and has a sense of urgency about getting work completed.
* Looks for and seizes opportunities to do more or to do things better.
* Analyze and resolve multiple complex problems without direction.
* Research and recommend alternative actions for problem resolution.
* Employ productivity aids in all aspects of assignments.
* Highly organized and self-directed.
* Appropriately shares ideas and information with others.
* Practices attentive and active listening.
* Ensures that regular and consistent communications take place.
* Expresses ideas clearly and concisely in writing.
* Expresses oneself clearly in conversation and interaction with others.
Must be able to meet any physical ability requirements listed on this description.
May perform other job duties as directed by Employee's Leaders.
BASIC QUALIFICATIONS: High School Diploma, GED or equivalent education required. Must be at least 18 years of age. Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
* BS, Business, Engineering, Computer Science, or Information Systems, or equivalent formal training required.
* Minimum of 5 years work experience as a Software Engineer or equivalent role required.
* Experience with monitoring/alerting tools such as New Relic, Grafana, Graphite, or others preferred.
* Experience using the tools jbehave, Selenium, or Jenkins preferred.
* Experience with configuration management tools such as Chef, Puppet, or Ansible preferred.
* Experience with APM tools such as AppDynamics or Dynatrace preferred.
* Experience with containerization services such as Docker and Kubernetes preferred.
* AWS administration experience / training on topics like provisioning EC2 instances, VPCs, Elastic Beanstalk, Lambda functions, RDS databases, S3 storage, IAM security, ECS containers, and/or Cloudwatch metrics & logs preferred.
* Hands on experience with root cause analysis and system recovery preferred.
* Experience with the IT Change Management process in a large Technology organization preferred.
* May be asked on occasions to lift and/or pull weights loads of approx. 20 lbs. on a periodic basis.
* May require extended work hours per Leaders' request.
* May be asked to climb, bend, kneel, crawl, and stoop on a periodic basis.
* Advanced knowledge of software development methodologies, practices, concepts, and technologies obtained through formal training and / or work experience.
* Advanced knowledge of at least one required programming language.
* Excellent partnering, communication, and negotiation skills in working with various Technology or partner Teams.
* Able to analyze large, complex, and vague Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations.
* Able to work effectively in a strong Customer service / team oriented environment.
* Able to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work. Able to mentor others to do the same.
* Able to prioritize effectively.
* Able to develop, present and effectively communicate ideas and strategies to a variety of audiences.
* Able to teach and mentor others concerning technical and business subjects.
* Able to manage ambiguity in a positive manner.
* Limited travel with potential for increased/decreased travel based upon Technology Department needs.
* Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.
* Must be able to comply with Company attendance standards as described in established guidelines.
* Must be a U.S. citizen or have authorization to work in the United States by the Immigration Reform Act of 1986.
Southwest Airlines is an Equal Opportunity Employer.
About Southwest Airlines
Southwest Airlines Co. is a major U.S. airline and low-cost carrier.