The Quality Assurance Lead is responsible for leading the quality efforts for the TCM development lifecycle process, change management, testing/QA environments and production releases. He/She will be accountable for anticipating, identifying and tracking defects as well as efficiently prioritizing resolution in partnership with the TCM Product Owner/Manager. The Quality Assurance Lead is expected to work closely with TCM's integrating partners to support various levels of advanced research, diagnostic troubleshooting and collaborative solutions for all integrating teams.
* Responsible for and manage all quality activities related to Tyler Content Manager, included but not limited to providing guidance for core teams as well as integrating teams. * Partner with teams across Tyler to engage in quality processes. * Manage QA timelines and testing efforts to meet committed delivery dates. * Advise QA staff on appropriate test scope, test case preparation and considerations to meet expectations and commitments. * Work with the Release and Product Managers across Tyler to develop release schedules and resource allocation for QA related projects. * Manage and respond to software quality assurance issues with related groups such as development, release management, QA and customer support. * Anticipate quality issues and take corrective action to resolve issues, escalating as needed. * Actively manage code updates to the QA test environments throughout the release testing cycle. * Assess reported issues during testing cycles and effectively communicate status and risks to Product and Development Managers * Establish and implement quality standards/practices to continually improve the QA process in use by the department * Assist in managing QA automation and automation tools. * Day to day testing and participation in quality efforts
* Bachelor's degree or higher in Computer Sciences, Management Information Science, or Business. Equivalent work experience may substitute for degree requirement. * 5+ years of experience in Quality Assurance, to include 2+ years in a lead role or management position * Experience with product integrations preferred * Excellent problem solving, interpersonal communication and project management skills a must * Strong leadership skills that inspire team confidence and respect while motivating team members in a creative and effective manner * Desire for achieving excellence in customer satisfaction, process and product quality and reliability * Strong understanding of software development life cycles, software quality assurance processes and automated tools * Proficient knowledge and understanding of the full software development lifecycle and associated methodologies is required. * Solid knowledge of automated test script development using coding languages (such as C#) is preferred * Occasional travel may be required * QA certification from accredited organization
About Tyler Technologies
Tyler Technologies is a provider of end-to-end information management solutions and services for local governments.