Lead QA Analyst, TCM Tyler Technologies
Lakewood, CO

Job Description

The Quality Assurance Lead is responsible for leading the quality efforts for the TCM development lifecycle process, change management, testing/QA environments and production releases. He/She will be accountable for anticipating, identifying and tracking defects as well as efficiently prioritizing resolution in partnership with the TCM Product Owner/Manager. The Quality Assurance Lead is expected to work closely with TCM's integrating partners to support various levels of advanced research, diagnostic troubleshooting and collaborative solutions for all integrating teams.

Location

Lakewood, Colorado

Responsibilities

* Responsible for and manage all quality activities related to Tyler Content Manager, included but not limited to providing guidance for core teams as well as integrating teams.
* Partner with teams across Tyler to engage in quality processes.
* Manage QA timelines and testing efforts to meet committed delivery dates.
* Advise QA staff on appropriate test scope, test case preparation and considerations to meet expectations and commitments.
* Work with the Release and Product Managers across Tyler to develop release schedules and resource allocation for QA related projects.
* Manage and respond to software quality assurance issues with related groups such as development, release management, QA and customer support.
* Anticipate quality issues and take corrective action to resolve issues, escalating as needed.
* Actively manage code updates to the QA test environments throughout the release testing cycle.
* Assess reported issues during testing cycles and effectively communicate status and risks to Product and Development Managers
* Establish and implement quality standards/practices to continually improve the QA process in use by the department
* Assist in managing QA automation and automation tools.
* Day to day testing and participation in quality efforts

Qualifications

* Bachelor's degree or higher in Computer Sciences, Management Information Science, or Business. Equivalent work experience may substitute for degree requirement.
* 5+ years of experience in Quality Assurance, to include 2+ years in a lead role or management position
* Experience with product integrations preferred
* Excellent problem solving, interpersonal communication and project management skills a must
* Strong leadership skills that inspire team confidence and respect while motivating team members in a creative and effective manner
* Desire for achieving excellence in customer satisfaction, process and product quality and reliability
* Strong understanding of software development life cycles, software quality assurance processes and automated tools
* Proficient knowledge and understanding of the full software development lifecycle and associated methodologies is required.
* Solid knowledge of automated test script development using coding languages (such as C#) is preferred
* Occasional travel may be required
* QA certification from accredited organization