Lead Global Storage Systems Engineer Gm Financial
Arlington, TX

Job Description

Overview

The Global Storage Systems Engineer Lead, under the general direction of the Global Storage Systems Manager, will oversee and assist in the day-to-day tasks critical to the team's success including the planning, design, implementation, and support of Storage Systems. This individual will become thoroughly familiar with all compliance, regulatory and security requirements adhering to all corporate policies and standards. This person needs to be experienced in technology with good planning and coordination skills. An energetic, solution minded personality with drive, attention to details and excellent communication skills will be needed for success in this position. This person needs to be experienced in technology with good planning and coordination skills. An energetic, solution minded personality with drive, attention to details and excellent communication skills will be needed for success in this position.

Responsibilities

JOB DUTIES

* Oversight of engineering and operational support of Global Storage Systems and related platforms
* Contributes to the development of RFPs/SOWs and participates in the vendor selection process
* Serve as an escalation point for Level I-IV Engineers and provide strong leadership, mentoring, and training in their area of expertise
* May be assigned to lead a team of Engineers
* Resolves most conflicts between timeline, budget, and scope independently but intuitively
* Escalates complex or consequential issues to management
* Identifies and directs changes through appropriate review and approval mechanisms
* Operational support of corporate, branch and service center operations and all associated server hardware and software
* Guiding team to provide internal and external customers with excellent customer service while striving to provide world-class service
* Delegate routine and standard tasks to appropriate team members and also serve as high level escalation contact
* Serve as an infrastructure engineer for the multi-disciplinary project teams they are a member of
* Research root cause of problems and escalate to engineering and vendor support as necessary
* Effectively collaborate with Server / Network / Data Center / Facilities / Audit / Compliance and PMO teams
* Manage problem and service tickets ensuring timely resolution to meet expected service levels
* Participate in Business Continuation / Disaster Recovery infrastructure planning, building, and testing
* Ability to conduct training sessions to share knowledge with peers and other support teams is necessary
* Effectively communicates current status of all projects, problems, and issues to the department management team
* Proactively identifies opportunities for improvements to existing processes and for automation of time consuming tasks
* Study and analyze the performance and capacities of the systems and peripheral equipment/systems and prepare plans for future expansion and upgrades
* Collaborates with external and internal customers to analyze information needs and functional requirements and deliver the artifacts as needed
* Contributes to the development of RFPs/SOWs and participates in the vendor selection process
* Uses a broad and deep understanding of technical concepts in multiple specialized fields to develop solutions to problems and critical design issues
* Resolves most conflicts between timeline, budget, and scope independently but intuitively
* Identifies and directs changes through appropriate review and approval mechanisms
* Maintain Service Now change and incident queue, closing tickets in a timely manner with appropriate documentation and change management queue
* Working ticketing system incident and change management queue as needed
* Respond to compliance assessments and initiate corrective action when appropriate for audit and compliance remediation
* Define and evangelize enterprise policies, standards and position statements for new and existing Virtualization and Automation related technologies
* The candidate must be willing to accommodate weekend, shift or on-call schedules when necessary, and participate in an on-call rotation to provide after-hours support
* Assist the management team in determining the direction and enhancement of automation processes to meet the needs of the organization
* Identify and evaluate third party vendors, technology, or processes for integration with GM Financials technology and equipment
* Assist other engineers with performance analysis, process improvement, task automation, and systems capacity planning
* Assist with creation and updating of architectural documentation as needed
* Capacity to work with a high degree of professionalism, communicating effectively and appropriately
* Participate in company provided training and perform independent training and research as appropriate

Qualifications

Knowledge

* Advanced Knowledge of Storage Systems, SAN Technologies,Virtualization Technologies, Local Area and Wide Area Networking concepts and principles
* Interacts with Management to gather business requirements and vision
* Knowledge and understanding of industry trends and new technologies and ability to apply this to day-to-day work activities
* Knowledge of enterprise platforms and operating systems as well as knowledge of key business functions and processes

Skills

* Leading Employees - Delegates to employees effectively, broadens employee opportunities, acts with fairness toward direct reports, and contribute in hiring talented people for his/her team
* Leadership Stature - Provides a good role model for employees and keeps a positive attitude
* Excellent written and oral communication and technical documentation skills
* Willingness to find problems and come up with creative solutions
* Willingness to become a 'subject matter expert' in multiple support areas
* Ability to think strategically and perform risk analysis
* Creative Ideals/Innovation/Problem - solving-maximizing your potential to solve problems and improve methods; approach problems with an open-mind, use existing information and resources, think positively when faced with obstacles, build on others ideas, think logically and intuitively
* Time Management - using time most efficiently and effectively; prioritization, negotiation, delegation
* Results Orientation - Aligns resources to accomplish key objectives; assigns clear accountability for important objectives
* Managing Conflict - Negotiates adeptly with individuals and groups; effective at managing conflict and confrontations skillfully
* Credibility - Acts in accordance with stated values; follows through on promises; uses ethical considerations to guide decisions and actions
* Experience in dealing with multiple business units and diverse employee population
* Experience working in 200+ server environment preferred

Education

* Bachelor's Degree in computer science or equivalent work experience in IT preferred

Experience

* 8+ years of experience in information technology, engineering or storage arena, with an emphasis in storage planning, analysis, operations and design required