Job Directory LAN Administrator

LAN Administrator
Washington, DC

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Job Description

Infogroup is looking for top talent to join our dynamic and innovative team. We are currently seeking a LAN Administrator to join our Washington DC office.The LAN Administrator is responsible for supporting, monitoring, testing, and troubleshooting problems pertaining to local area network (LAN) systems. This position is also responsible for assisting with technical solutions and coordinating installation of applications.

* Respond to helpdesk requests for computer assistance including questions regarding hardware, software, printers, operating systems, and other computer problems.
* Answer questions and resolve computer problems in a timely and effective manner.
* Handle online helpdesk tickets utilizing over-the-phone guidance or remote accessing computer.
* Answer calls from service desk phone queue environment.
* Excellent customer service and clear written and verbal communication required.
* Observe system functioning to verify correct operations and detect errors.
* Set up systems and equipment for users.
* Maintain records of transactions, problems, and actions taken.
* Escalate issues as necessary.
* Install, configure, and support operating systems and applications.
* Maintain knowledge of updates and improvements of applications, operating systems and desktop hardware.
* Perform other miscellaneous duties as assigned by management.
* Create technical documentation for new and existing systems.

Full Time

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