Lab Support Tech
Rockville, MD

Job Description

Alphanumeric is hiring a Laboratory PC Support Analyst/Technician to work onsite in Rockville, MD at a large pharmaceutical organization.

Provides PC workstation, laptop and printer hardware support for all laboratory related hardware and software. Provides high level operating system, network and application software support. Work is performed in a high tempo and regulated environment that is monitored by Service Level Agreement metrics

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

* Manage hardware inventory Laptops and Desktop Systems
* Troubleshoot and repair hardware/software issues
* Configure, install, patch compile and manage licenses for PCs within labratories
* Work with outside vendors and lab owners to resolve problems with lab systems
* Document IT procedures for internal use
* Ensure network and backup needs of end users are being met related to lab PC connectivity
* Provide support for laboratory printing issues
* Monitor Remedy queue and address lab incidents locally supported
* Ensure security patches are in place monthly