Excellent Level 2 and level 3 Production support analyst with Log Analytics, Glassbox, Elastics Search , Java, UNIX shell scripting and SQL knowledge. ITIL Certified preferred Should be able to work in flexible and adaptable to business needs. Well versed with Incident life cycle management, Problem life cycle management and PMR process. Good eye to debug the root cause and provide a temporary and permanent solution. Coordinate with core development team and provide solutions Ability to present Technical solutions to the Development team
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