Job Directory Knowledgebase Administrator

Knowledgebase Administrator
Herndon, VA

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Job Description

K¹² is a dynamic company on a mission to provide the most compelling, comprehensive, and effective K-12 education available. Our employees are a critical part of an organization that is providing powerful, new options for the way children can be educated. They have a passion for education and a drive to make a difference. We pride ourselves on maintaining the highest level of integrity and we have the same high expectations for our employees as we do for the students who are in our programs.


* Create and ongoing data integrity of each school within K12's enrollment systems (SFDC, TotalView, and SAMS)
* Create school-specific Compliancy Item documentation using third-party platforms and tools
* Serve as the Subject Matter Expert and main Point of Contact on enrollment system configuration and maintenance as it relates to schools and their enrollment requirements
* Provide project support for the implementation of new strategies and technologies
* Help design marketing initiatives, processes, and tools to assist closing opportunities following demand generation
* Assist in quantitative analysis of key conversion metrics (lead data, telephony, web, CRM, etc.) to identify opportunities for improvement
* Help ensure all enrollment system and project activity is delivered in-line with the agreed strategy and deadlines
* Serve as a key point of contact for internal teams and external vendors who are providing support on related initiatives
* Assist in the preparation of presentations to share strategies and findings with senior leadership
* Participate in regularly scheduled meetings related to projects and document discussion points and action items

Requirements Job Requirements

* Four-year university degree preferred
* Advance degrees and/or degrees in education is a plus
* Previous sales experience with proven record of achievement preferred, phone sales experience is a plus
* Consultative approach to selling
* Solutions oriented with strong follow up ability
* Excellent analytical and problem-solving skills
* Strong interest in education
* Team player attitude, working closely with all other contact center and K12 personnel
* Effective verbal and written communication skills
* Ability to communicate with customers effectively through phone, voicemail, email, chat, etc
* Ability to multi-task in a fast-paced, results-driven environment
* Excel and Salesforce Automation (SFA) computer skills
* Ability to pass background check requirements

K12 is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

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Secondary links

* Back to K12 Home

Copyright © K12 Inc. All rights reserved. K12 is a registered trademark of K12 Inc. The K12 logo and other marks referenced herein are trademarks of K12 Inc., and other marks are owned by third parties.

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