Job Directory Knowledge Services Content Analyst

Knowledge Services Content Analyst
Burbank, CA

Companies like
are looking for tech talent like you.

On Hired, employers apply to you with up-front salaries.
Sign up to start matching for free.

About

Job Description

Job Description

The Corporate Legal Department is looking for a Legal Knowledge Services Content Analyst to support Disney Legal in a content management capacity, with an emphasis on document management. The Content Analyst will be part of the Legal Knowledge Services team which provides best in class work product lifecycle management, collaboration, connection, and productivity solutions for Enterprise Legal.

To support Disney Legal's Document Management System, NetDocuments, the company's records management strategy, as well as the integration of document and records systems as a result our merger, the Content Analyst will be instrumental in ushering change within Disney Legal. At the direction of the Manager Legal Records & Content Management, the Content Analyst will coordinate upgrades, improvements and training for content systems, with the objective of empowering the department to understand, adopt and embrace the technology and processes provided by Knowledge Services.

Job Type

Full Time

Segment

The Walt Disney Company (Corporate)

Category

Legal

Basic Qualifications

* Supervision of one or more team members.
* Coordination and improvement of document and/or records processes and procedures.
* Documentation and curation of processes, procedures and knowledge.
* Management of issues and/or enhancements to an application.
* Ability to identify and advocate for a positive user experience.
* Work effectively across and within teams.
* Provide excellent customer service and professionalism.
* Basic knowledge of a document management system
* Basic project management
* 3+ years working in a professional environment
* Exhibit sound judgment.
* Basic process improvement
* Utilize strong critical thinking.
* Ability to think creatively/outside of the box to solve business problems.
* Excellent communicator.
* Ability to manage and prioritize a substantial workload of small, medium and large tasks.

Business

The Walt Disney Company (Corporate)

Required Education

* Bachelor's Degree

Preferred Qualifications

* Law firm or legal department
* Support or implementation of a document and/or records application
* Analysis of metrics reports on document management system usage; recommendations for increased adoption
* Create training materials
* Conduct change management and training
* Develop processes and procedures
* NetDocuments
* SharePoint
* IM Connect
* eDOCS
* iManage

Postal Code

91521

Responsibilities

Supervision

* Provide supervision of Knowledge Services Support technicians, including reviewing work quality, providing direction and development.
* Provide backup support to answer calls and emails from users when Knowledge Services Support technicians are not available.

Conduct Change Management and Promote Adoption

* Conduct DocuSign training.
* Conduct training on NetDocuments for new hires, newly implemented teams and advanced training.
* Update training materials and Legal Insider (intranet) sites as needed.
* Promote document and records management compliance through education and training.
* Analyze results of searches as well as metrics reports on document and records management system(s) usage and provide and present recommendations for increased adoption.
* As needed, consult with users to prepare their email and network folder documents for migration into NetDocuments, coordinating with Knowledge Services Technicians to drive to completion.
* Understand and stay abreast of document management system design and configuration, to ensure recommendations and processes will enhance user experience.
* Compile metrics data by conducting various searches within NetDocuments to understand adoption.

Manage portfolio of Legal Knowledge and Content Management systems

* Review, manage and prioritize issues and enhancements, yielding analysis and reporting for NetDocuments, DocuSign and Legal Insider.
* Gather and document requirements for enhancements from multiple stakeholders.
* Review ticket progress (both internal and external tickets) and identify actionable trends.
* Develop and conduct creative ways to overcome barriers to resolution.
* Elevate issues to management when appropriate.
* Identify and advocate for simple and friendly features and processes in document management (NetDocuments).


* Curate knowledge base for NetDocuments.
* Coordinate and test upgrades and changes to NetDocuments and other content systems as the need arises.
* Working with appropriate parties, manage the process for generating a new NetDocuments installation packages from planning to validation, ensuring that it includes the required updates.
* Lead support meetings, including creation of agenda, facilitation and determining next steps. Follow through on next steps.

DocuSign Administration

* Oversee Legal Content Knowledge Specialist's completion of DocuSign administrative tasks, checking for accuracy and monitoring turnaround time.
* Create DocuSign templates, Powerforms to meet the needs of legal teams that want advanced features.
* Administer DocuSign - NetDocuments integration when small changes are needed.

Implement RIM disposition

* Utilize the Company RIM policy for the application and development of the disposition process, primarily for electronic records, but also for paper as needed.
* Run reports of which paper and electronic records have met retention period.
* Contact the owner of the records to confirm destruction.
* Either update the retention or destroy according to procedures.



Job Description

The Corporate Legal Department is looking for a Legal Knowledge Services Content Analyst to support Disney Legal in a content management capacity, with an emphasis on document management. The Content Analyst will be part of the Legal Knowledge Services team which provides best in class work product lifecycle management, collaboration, connection, and productivity solutions for Enterprise Legal.

To support Disney Legal's Document Management System, NetDocuments, the company's records management strategy, as well as the integration of document and records systems as a result our merger, the Content Analyst will be instrumental in ushering change within Disney Legal. At the direction of the Manager Legal Records & Content Management, the Content Analyst will coordinate upgrades, improvements and training for content systems, with the objective of empowering the department to understand, adopt and embrace the technology and processes provided by Knowledge Services.

Basic Qualifications

* Supervision of one or more team members.
* Coordination and improvement of document and/or records processes and procedures.
* Documentation and curation of processes, procedures and knowledge.
* Management of issues and/or enhancements to an application.
* Ability to identify and advocate for a positive user experience.
* Work effectively across and within teams.
* Provide excellent customer service and professionalism.
* Basic knowledge of a document management system
* Basic project management
* 3+ years working in a professional environment
* Exhibit sound judgment.
* Basic process improvement
* Utilize strong critical thinking.
* Ability to think creatively/outside of the box to solve business problems.
* Excellent communicator.
* Ability to manage and prioritize a substantial workload of small, medium and large tasks.

Required Education

* Bachelor's Degree

Preferred Qualifications

* Law firm or legal department
* Support or implementation of a document and/or records application
* Analysis of metrics reports on document management system usage; recommendations for increased adoption
* Create training materials
* Conduct change management and training
* Develop processes and procedures
* NetDocuments
* SharePoint
* IM Connect
* eDOCS
* iManage

Responsibilities

Supervision

* Provide supervision of Knowledge Services Support technicians, including reviewing work quality, providing direction and development.
* Provide backup support to answer calls and emails from users when Knowledge Services Support technicians are not available.

Conduct Change Management and Promote Adoption

* Conduct DocuSign training.
* Conduct training on NetDocuments for new hires, newly implemented teams and advanced training.
* Update training materials and Legal Insider (intranet) sites as needed.
* Promote document and records management compliance through education and training.
* Analyze results of searches as well as metrics reports on document and records management system(s) usage and provide and present recommendations for increased adoption.
* As needed, consult with users to prepare their email and network folder documents for migration into NetDocuments, coordinating with Knowledge Services Technicians to drive to completion.
* Understand and stay abreast of document management system design and configuration, to ensure recommendations and processes will enhance user experience.
* Compile metrics data by conducting various searches within NetDocuments to understand adoption.

Manage portfolio of Legal Knowledge and Content Management systems

* Review, manage and prioritize issues and enhancements, yielding analysis and reporting for NetDocuments, DocuSign and Legal Insider.
* Gather and document requirements for enhancements from multiple stakeholders.
* Review ticket progress (both internal and external tickets) and identify actionable trends.
* Develop and conduct creative ways to overcome barriers to resolution.
* Elevate issues to management when appropriate.
* Identify and advocate for simple and friendly features and processes in document management (NetDocuments).


* Curate knowledge base for NetDocuments.
* Coordinate and test upgrades and changes to NetDocuments and other content systems as the need arises.
* Working with appropriate parties, manage the process for generating a new NetDocuments installation packages from planning to validation, ensuring that it includes the required updates.
* Lead support meetings, including creation of agenda, facilitation and determining next steps. Follow through on next steps.

DocuSign Administration

* Oversee Legal Content Knowledge Specialist's completion of DocuSign administrative tasks, checking for accuracy and monitoring turnaround time.
* Create DocuSign templates, Powerforms to meet the needs of legal teams that want advanced features.
* Administer DocuSign - NetDocuments integration when small changes are needed.

Implement RIM disposition

* Utilize the Company RIM policy for the application and development of the disposition process, primarily for electronic records, but also for paper as needed.
* Run reports of which paper and electronic records have met retention period.
* Contact the owner of the records to confirm destruction.
* Either update the retention or destroy according to procedures.


Let your dream job find you.

Sign up to start matching with top companies. It’s fast and free.