Our customer experience is core to who we are and how well we deliver on our Ridiculously Fast. Amazingly Easy brand promise.
Learn who our customers are and how our business works, then work across the organization to plan and build better online interactions and tools for our agents and policyholders.
You are the bridge between the customer experience and the technology. Constant innovation and futuristic thinking will be the key to your success.
Who we are…
BerkleyNet is an innovative and leading provider of workers compensation insurance and services. We were started in 2006 with the goal of delivering an easier solution for customers - driven by speed and simplicity. Since that time, we've developed a national presence and are recognized for our "Ridiculously Fast, Amazingly Easy" approach to workers compensation. If you are looking to join a fast-paced, energetic and passionate team with room for professional growth and development - BerkleyNet may be a great fit for you.
The BerkleyNet Way is…
* Fearlessly explores new paths * Generates solutions and positive energy * Be a community builder * Be an original * Embrace ownership and adaptability * Responsiveness is our reputation * Communicate openly and share knowledge * Integrity is non-negotiable
* Learn how our business works at all levels of the organization and customer base (internal, policyholders, agents, etc.) * Participate in planning the user experience for all aspects of our online presence * Take a leading role in developing our customer portal and future offerings * Develop and implement projects (research, sketch, code, test, roll out), involving stakeholders across the organization * Stay on top of trends and new technology - Identify future tools and strategy, and create the business case for adoption and implementation * Work closely with the IT and Marketing teams to manage timelines, resources and communication strategy
* Bachelor's degree in Computer Science or equivalent combination of education and experience * 1-3 years of UX Development Experience * Proficient in HTML5, CSS3 and ES6 * Knowledge and implementation of responsive design * Ability to translate design artifacts into usable code. * Firm understanding of browser security and performance * Solid grasp of CI/CD pipeline and associated tooling * Must be able to work in a team oriented environment * Excellent communication skills with strong customer service commitment * Ability to work independently in an autonomous environment
* Experience creating mobile and responsive design (strongly preferred) * Experience with user research, wireframing and personas * Active open source contribution * Experience with NPM and CLI * Implementation of reusable templates for template-based content
About W.R. Berkley
W. R. Berkley is a financial services company focused on the property and casualty insurance business.