Junior Desktop Support Technician
Chicago, IL

Job Description

Junior Desktop Support Technician -- 19-20480

Enablon, a Wolters Kluwer business, is the world's leading provider of Sustainability, EHS and Operational Risk Management Software. Enablon offers the most comprehensive platform in the industry and is consistently recognized as a global leader and visionary for enabling the sustainable company through technology.

RESPONSIBILITIES:

* Configuration, installation and troubleshooting of technology and hardware.
* Engage with all business units throughout the enterprise to ensure customer satisfaction
* Organize equipment and supplies
* Monitors level 1 support and responds to request based on priority. Act as the liaison for all support tickets to correct team members
* Ensure programs, systems and procedures are documented fully and new hires are on-boarded timely/accurately
* Administers Microsoft Intune/BigFix (updates, inventory, remote package installation)
* Support mobile devices (smart phones & tablets)
* Ensures Antivirus is up-to-date and functional and makes sure backups are completed properly
* Build and deploy operating system images
* Ensures compliance with software licensing
* Delivers weekly metrics reporting
* Provide excellent customer service

QUALIFICATIONS:

* B.S in Information Technology or equivalent degree OR equivalent experience
* Minimum of six months of Microsoft Windows 10, TCP/IP, Ping, Traceroute, Microsoft Active Directory, and Troubleshooting Skills
* Minimum of six months of Office 365, Skype for Business, Video Conferencing Systems, MacOS, Linux, and Technical writing
* Prior Desktop or Help Desk support experience

ABOUT WOLTERS KLUWER

Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2018 annual revenues of €4.3 billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn

EQUAL EMPLOYMENT OPPORTUNITY

Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and c