Jr. System Administrator - 1977
Washington, DC

Job Description

Why MIL?

The MIL Corporation (MIL) is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology - and we are looking for candidates like you. Whether you're fresh out of college or the military or well into your professional services career, MIL has great job opportunities that might be right for you.

Here at The MIL Corporation, we pride ourselves on the family-like environment instilled amongst our team. Our employees love working here, and it truly shows through our various recognitions & awards. Last year alone, we earned:

* 2018 Fortune, Great Place to Work®: Top 100 Best Place to Work for Diversity
* 2018 Fortune Great Place to Work®: Top 100 Best Small & Medium Workplaces
* 2018 Top Workplaces Award, The Washington Post (second consecutive year)
* 2018, Above & Beyond Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense

Whether your goal is to help defend our country through the cyber efforts of the Department of Defense or ensure proper financial management/accountability with the Department of State, The MIL Corporation welcomes you. Become a part of something greater, where you, the people, make the difference.

Summary

The MIL Corporation seeks a System Administrator to support a Federal Government client at one of our Washington, DC locations. The System Administrator will work in a variety of roles depending on the daily requirements, and will serve as an escalation point between the Customer Support Center (CSC), Desktop Support teams and the Tier III Team.

Responsibilities

* Recognize and advise others, as well as identify and report trending issues to the correct Federal government lead
* Provide advance level trouble shooting of Incidents and Problems prior to escalation to upper level System Administrators regarding Win7 OS, Account Administration, VPN access, RSA token administration, custom applications
* Act as liaison between CSC and higher level support groups with the goal of increasing first contact resolutions, thereby, preventing escalation of Incidents and Requests the CSC can resolve
* Create technical documentation for distribution to users, CSC staff or other stakeholders
* Perform the role as Problem Manager, managing all problems created, ensuring they are up-to-date and ensuring the CSC stays up-to-date with workarounds and resolutions
* Utilize the ticketing system to update, resolve or escalate, Incidents, Requests or Problems in a timely manner based on Service Level Agreements (SLAs)

Required Qualifications

* HS/GED (BA/BS desired) and 2+ years of experience (6 years desired) providing system administration or Tier 2/3 help desk support -OR- combination of relevant education and experience
* Experience installing and configuring Windows based applications using a software distribution tool (i.e. SCCM)
* Knowledge of network monitoring and reporting tools (i.e. Solarwinds, SCCM, SCOM)
* In depth knowledge of standard IT systems and services to include Windows 7, Microsoft Office Suite 2010, proprietary/customized applications, VPN and RSA token administration and support, password recovery, etc.
* Very good knowledge of PC-based hardware, including desktop and laptop workstations (ability to configure and troubleshoot)
* Ability to prioritize workload and balance conflicting demands
* Ability to evaluate and implement new systems and technologies
* Ability to develop alternative solutions to solve technical problems
* Excellent verbal and written communication skills
* Ability to work independently with little or no supervision

Desired Qualifications

* MCP, MCSA, MCSE, MCITP:SA, or CCNA certifications
* Experience with software package deployment
* Experience managing Apple OSX enterprise environments

Education

BA/BS

Clearance

Public Trust

The MIL Corporation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. #CJP #CB