Job Directory ITSM System Engineer

ITSM System Engineer
Washington, DC

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About

Job Description

Description

We at Perspecta are currently seeking an ITSM System Engineer in Washington DC - Public Trust

The ITSM System Engineer will be responsible for the following:

* Provide leadership and technical guidance to all levels of personnel regarding programming/system related issues for the environments.


* First line in the escalation process and responsible for the oversight of external escalated issues.


* Provide guidance on change control and security set-up for all environments.


* Lead the creation of data schemas for application topology.


* Lead internal and external technical consultants on data conversion, system interfaces, data cleansing, data archiving, environment builds for all environments.


* Lead requirements gathering for all enhancements and project phases. Verify requirements with OOB installation and provide guidance after gap analysis has been completed.


* Provide LOE for all customizations, integrations and configurations.


* Responsible for technical documentation of implementations, customizations and configurations.


* Support and facilitate integration of data gathered from external sources into existing ITSM CMDB. Create database links to implement CMDB updates.


* Maintain Windows/SQL application environments including production, data migration, and testing environments.



Qualifications

Education and Experience Required:

* 8+ years of professional experience
* Bachelor of Arts/Science or equivalent degree
* ITIL experience

Public Trust

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