We at Perspecta are currently seeking an ITSM System Engineer in Washington DC - Public Trust
The ITSM System Engineer will be responsible for the following:
* Provide leadership and technical guidance to all levels of personnel regarding programming/system related issues for the environments.
* First line in the escalation process and responsible for the oversight of external escalated issues.
* Provide guidance on change control and security set-up for all environments.
* Lead the creation of data schemas for application topology.
* Lead internal and external technical consultants on data conversion, system interfaces, data cleansing, data archiving, environment builds for all environments.
* Lead requirements gathering for all enhancements and project phases. Verify requirements with OOB installation and provide guidance after gap analysis has been completed.
* Provide LOE for all customizations, integrations and configurations.
* Responsible for technical documentation of implementations, customizations and configurations.
* Support and facilitate integration of data gathered from external sources into existing ITSM CMDB. Create database links to implement CMDB updates.
* Maintain Windows/SQL application environments including production, data migration, and testing environments.
Qualifications
Education and Experience Required:
* 8+ years of professional experience * Bachelor of Arts/Science or equivalent degree * ITIL experience
Public Trust
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