Cognizant is a provider of information technology, consulting, and business process outsourcing services.

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About Cognizant

Job Description

Cognizant is hiring for "ITSM Analyst"-Monterey Park, CA. Interested candidates who are willing to relocate within the USA can apply. Relocation assistance will be provided

Note:"Cognizant will not sponsor H-1B or other U.S. work authorization, or lawful permanent residence (otherwise known as a "Green Card") for this role."

Job Description - Responsibilities :

* Monitor AIM ticket queue using ITSM tool
* User administration using AD centric tools like AD manager Plus
* Create Roles, accounts, entitlements in the IAM systems
* Validate the data loaded into the IAM system with BAs.
* Validate SOP along with Business Analysts and work with IAM Ops team to hand over support.
* Create Service Desk ticket for AIM as appropriate
* Triage Incident/service request
* Resolve tickets
* Communicate ticket status
* Account issues Troubleshooting based on given rights and access.
* Receive Signoff from App and IAM teams for completed onboarding.
* Work on closure activity with program managers to make applications regulatory compliant
* Manage, review the performance of onsite /offshore technical analysts
* Interact with Business Analysts teams during account creation/updates
* Guide the offshore technical analysts team with create accounts/updates
* Technical contact point for the team.
* Daily discussion with onsite/offshore lead

Cognizant is an Equal Opportunity Employer M/F/D/V. Cognizant is committed to ensuring that all current and prospective associates are afforded equal opportunities and treatment and a work environment free of harassment

Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

About Cognizant

Cognizant is a provider of information technology, consulting, and business process outsourcing services.

291700 employees

500 500 Glenpointe Centre W

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