Cognizant is hiring for "ITSM Analyst"-Monterey Park, CA. Interested candidates who are willing to relocate within the USA can apply. Relocation assistance will be provided
Note:"Cognizant will not sponsor H-1B or other U.S. work authorization, or lawful permanent residence (otherwise known as a "Green Card") for this role."
Job Description - Responsibilities :
* Monitor AIM ticket queue using ITSM tool * User administration using AD centric tools like AD manager Plus * Create Roles, accounts, entitlements in the IAM systems * Validate the data loaded into the IAM system with BAs. * Validate SOP along with Business Analysts and work with IAM Ops team to hand over support. * Create Service Desk ticket for AIM as appropriate * Triage Incident/service request * Resolve tickets * Communicate ticket status * Account issues Troubleshooting based on given rights and access. * Receive Signoff from App and IAM teams for completed onboarding. * Work on closure activity with program managers to make applications regulatory compliant * Manage, review the performance of onsite /offshore technical analysts * Interact with Business Analysts teams during account creation/updates * Guide the offshore technical analysts team with create accounts/updates * Technical contact point for the team. * Daily discussion with onsite/offshore lead
Cognizant is an Equal Opportunity Employer M/F/D/V. Cognizant is committed to ensuring that all current and prospective associates are afforded equal opportunities and treatment and a work environment free of harassment
Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.
Cognizant is a provider of information technology, consulting, and business process outsourcing services.