Cognizant

Cognizant is a provider of information technology, consulting, and business process outsourcing services.

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About Cognizant

Job Description

"Monitor AIM ticket queue using ITSM tool

* User administration using AD centric tools like AD manager Plus
* Create Roles, accounts, entitlements in the IAM systems
* Validate the data loaded into the IAM system with BAs.
* Validate SOP along with Business Analysts and work with IAM Ops team to hand over support.
* Create Service Desk ticket for AIM as appropriate
* Triage Incident/service request
* Resolve tickets
* Communicate ticket status
* Account issues Troubleshooting based on given rights and access.
* Receive Signoff from App and IAM teams for completed onboarding.
* Work on closure activity with program managers to make applications regulatory compliant
* Manage, review the performance of onsite /offshore technical analysts
* Interact with Business Analysts teams during account creation/updates
* Guide the offshore technical analysts team with create accounts/updates
* Technical contact point for the team.
* Daily discussion with onsite/offshore lead

About Cognizant

Cognizant is a provider of information technology, consulting, and business process outsourcing services.

Headquarters
Size
291700 employees
Cognizant

500 500 Glenpointe Centre W

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