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Department2010012 BSD - BSDIS
About the UnitThe University of Chicago is a private institution encompassing the undergraduate College, six professional schools (Business, Law, Divinity, Public Policy, Medicine and Social Service Administration), four graduate divisions (Biological Sciences, Humanities, Physical Sciences, and Social Sciences) and the University of Chicago Medical Center. Biological Sciences Division, Information Services (BSDIS) is the technology group charged with supporting the technology needs of the BSD. Device Support Services is a section of BSDIS that supports end user computing devices in clinical and research departments within the BSD.
Job FamilyInformation Technology
Responsible for the design, implementation, and maintenance of new and existing applications, systems architecture, and network infrastructure. Ensures operation and security of all servers and networks. Configures, installs, maintains and upgrades applications and hardware for the organization's infrastructure and for end-user devices.
Career Track and Job LevelIT User Support
Takes ownership of and resolves customer issues regarding hardware, software, site licensing, networking, and audio and video devices. Supports customers through the installation of applications and computer peripherals, and remotely by researching and identifying solutions. Walks users through problem-solving process and deploys a variety of devices to customers, including computers, tablets, mobile phones, projectors, speakers, and printers/copiers.
T3: Has developed proficiency in a range of processes or procedures through job-related training and considerable on-the-job experience. Completes a variety of atypical assignments, as needed. Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments. Completes work with a limited degree of supervision. Likely to act as an informal resource for colleagues with less experience.
Role ImpactIndividual Contributor
ResponsibilitiesUnder general supervision, this position provides second-tier support to end users for PC's, Mac's, Tablets, Servers, Mobile devices, database connectivity, desktop applications, and associated hardware. Handles problems that the Service Desk Specialist is unable to resolve or technician assistance is requested. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
1) With limited direction from others, performs a variety of IT support activities for end-user hardware/software resolution, and guides end-users through troubleshooting procedures. Uses fundamental knowledge of University software systems to recommend system modifications to reduce user problems. Simulates or recreates a range of straightforward user problems to resolve operating difficulties. Performs analyses and assists in a variety of IT support activities including, but not limited to, developing troubleshooting scripts for the help desk; and providing technical assistance in setup, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards., 2) Performs set-up, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards., 3) Coordinates and implements updates to network hardware, software systems, and applications. Maintains currency and high level of technical skill in the IT support field. Refers more complex problems to the Supervisor. Researches and analyzes computer products and systems available in the marketplace and makes recommendations to management, 4) Performs other related work as needed.
1) Maintain Linux desktops and servers including setup, patching, and basic firewalling.
1) Confidentiality/discretion must be maintained at all times.
2) Ability to handle multiple concurrent tasks in a competent and professional manner in a fast paced atmosphere.
3) Ability to solve problems independently with limited direction.
4) Ability to work accurately with attention to detail.
5) Ability to work for long periods of time in a sitting position, at a keyboard, viewing computer screen.
Education, Experience, and CertificationsMinimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).
Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.
1) Minimum 2 years Linux Support Experience in a professional setting
Pay GradeDepends on Qualifications
Scheduled Weekly Hours40
Drug Test RequiredNo
Health Screen RequiredNo
Motor Vehicle Record Inquiry RequiredNo
Remove from Posting On or Before2020-01-03-08:00
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