Job Directory IT Technician II IT-Customer Support

IT Technician II IT-Customer Support
Dallas, TX

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About

Job Description

Provides network, software, and hardware support to users by performing the following duties.

* Installs and maintains servers, desktop PCs, laptops, and peripherals. Repairs and maintains wiring, hubs, and other networking components.
* Assists and trains level I IS Technicians and handles complex inbound calls, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware and other computer-related technologies.
* Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
* Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.

Associate's degree (A.A.) from two-year college or technical school and a minimum of (2) two years related experience; or two to three years related experience

Other details

* Job FamilyIT
* Pay TypeHourly
* Corp Dallas - 2001 Bryan Street Suite 1600 (75201), Dallas, Texas, United States of America

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