Job Directory IT Technician - Georgetown University Medical Center

IT Technician - Georgetown University Medical Center
Washington, DC

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Job Description

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.


The IT Technician is part of a dynamic IT team that is fully integrated into all critical functional areas of the School of Nursing & Health Studies (NHS). The NHS IT team empowers users' application of technology in their pursuit of teaching, learning, research and administrative goals. The team is responsive to emergent day-to-day technology issues, but also proactive in educating members of the community and raising their overall technological proficiency. Reporting to the Chief Administrator within the Office of the Dean, the IT Technician has additional responsibilites that include but are not limited to:

Technical Support

* Performs problem diagnosis, resolution, and follow up for desktop and data technology issues for all NHS faculty and staff, providing one-on-one end user support and technical assistance for faculty and staff in NHS.
* Works with the UIS infrastructure in meeting this goal. Specific examples of this accountability may include: Software maintenance and installation, and basic repair of equipment such as computers, copiers, printers, phones, and projectors.
* Oversees the on-boarding, training, and orientation of new hires to standard GU software and IT setup.
* Manages activation and moves for voice/data connections within the school.
* Assists in the planning and implementation of the equipment replacement cycle.
* Oversees Inventory management.

Interface with Technology Support Service Providers

* Works closely with other technology support service providers throughout the university to ensure that support to the NHS community remains at a high level of continuity, consistency, and is optimized to the NHS working environment.
* Uses professional resources and alliances to enhance the quality of solutions offered to users for NHS-specific applications.
* Helps support needs analysis for specialized technologies and projects.
* Coordinates with appropriate campus groups to find solutions for areas such as high speed networking, distance education, and custom application development.
* Acts as a liason with organizations, including , University Information Services, Center for New Designs in Learning & Scholarship, Classroom Educational Technology Services, and External Vendors.

Special Projects

* Manages specific project efforts or committee assignments and other duties as assigned by the supervisor.


* Bachelor's degree
* Mac OS software & hardware experience
* Minimum of one year providing hands on support and technology assistance
* Clear communication skills in addition to strong organizational skills and a commitment to attention to detail
* Possess the ability to manage multiple complex tasks at once and respond to ever-changing environments comprised of a diverse group of stakeholders
* Preferred candidates will have 2-4 years experience providing technology support, Mac OS software & hardware certification, and also have demonstrated experience in Office software suite support, mobile technology, computer equipment repair, and modern AV equipment

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS ( using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.


Georgetown University offers a wide variety of comprehensive and competitive benefits. Benefits packages include comprehensive health, dental and vision plans, disability and life insurance coverage, retirement savings programs, tuition assistance, voluntary insurance options (including group legal, accident, and critical illness), and much more. Whatever your need, the Office of Faculty and Staff Benefits will be standing by to support you. You can learn more about the benefits offered to eligible faculty and staff at or view the online interactive benefits guide for more information.

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