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IT Technical Analyst
Chicago, IL

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Job Description


About AramarkAramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world's leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities. Aramark is recognized as one of the World's Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at or connect with us on Facebook and Twitter.


* Responsible for proactive support and maintenance around POS systems.
* Provides technical support of the application, interfaces and any customizations.
* Monitors support issues, ensures resolution plans and reports progress to management.
* Provides excellent customer service during event support.
* Proactively maintains systems and executes preventative maintenance plans. Monitors system status and reacts to issues as they arise.
* Work with users to define and evaluate business needs, challenges and inefficiencies that may be resolved through automated solutions.
* Analyze, review and alter systems, programs, and applications to increase operating efficiency or to adapt to new requirements.
* Responsible for communicating any defects to vendors and application owners and for coordinating testing and implementation of fixes.
* Develops and executes test and quality assurance strategies and plans.
* Works closely with ASP's to ensure service levels are being met and risk to the business is minimal.
* Ensures that proper version control is strictly adhered to and that operational risk is minimized accordingly.
* Communicates with site users regarding any system enhancements and or scheduled upgrades.
* Participate in technical and functional training classes as necessary or required
* Installs, tests and tunes software and hardware related to database management systems. Schedules and performs upgrades to databases.
* Maintains knowledge around TCP/IP protocol and computer networks.
* Able to navigate and manage Windows Server environments.


* Associates Degree in Information Technology Field or equivalent work experience is required. Bachelor's Degree is desired.
* Experience with Appetize POS system is a plus.
* Two to four years of progressively responsible experience including, but not limited to, in depth, hands on expertise with large and complex hospitality and Point of Sales systems.
* Strong analysis, organization, communications, interpersonal skills and project management skills are essential.
* Experience with hospitality customer technologies is required.

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