IT Systems Administrator
Austin, TX

Job Description

IT Systems Administrator

Reports to: Procurement Manager

Department: IT

Location: Austin

Job Type: Full Time, Exempt

Summary

ClearDATA is seeking an IT Systems Administrator who wants to use their technical and support skills to truly make a difference in Healthcare! If youre passionate about creating a new category of technology that will fundamentally make healthcare better, come join our team.

This person will perform a wide array of tasks to support end users at our Austin headquarter and our satellite locations. This role may also develop internal and external documentation, perform QA on the support activities, and analyze issues for patterns to improve the IT support function. We are looking for people that want to always be doing more and learning more and are willing to work to make it happen.

What Youll Do:

* Respond to Help Desk calls from ClearDATA staff, diagnose problems, and resolve problems independently or, if necessary, escalate issues to the appropriate support resource for resolution.
* Continuously evaluate, monitor and remediate issues with company IT equipment.
* Proactively identify, and work with third-party support and software vendors to address maintenance, security, service and performance issues.
* Install and Configure new workstations in timely manner.
* Develops and maintains IT documentation, including hardware, software and licensing inventory.
* Relay need for new, replacement and backup hardware/software in a timely manner to allow procurement without jeopardizing organizational operations.
* Assist other staff with common business application usage in LAN/WAN environment.
* Application support includes setup, trouble shooting/problem solving and coaching users in the use of their software applications.
* Provide security audits and documentation in support of regulatory requirements.
* Management of internal phone systems, Fax, Scanner and Copier systems with vendor support.
* Other duties as needed

What Youll Need:

* Associates degree in Computer Science or Technical field
* Minimum of 4 years of applicable experience
* MCSA & A + Certification
* Experience working with Office 365
* Experience working with active Directory
* Knowledge of both Apple and Microsoft operating systems
* Strong analytical, organizational, time-management, communication skills
* Ability to troubleshoot and resolve hardware and software issues
* Professional detail-oriented work ethic
* Ability to troubleshoot complex issues with little supervision
* Project participation - Agile project methodology experience a plus
* Must deliver an exceptional customer experience every day

What Will Make You Stand Out:

* Experience working with SharePoint
* Experience with Asset Management
* VOIP admin experience

Why Youll Like Working Here:

* Dynamic company that rewards high-performers
* Be on the cutting edge of new technologies and services
* Collaborative team environment that values multiple perspectives and fresh thinking
* Servant leadership Management
* Business-casual dress code
* Flexible working hours
* Medical, Dental, Vision, HSA, Life and 401K
* Stock options
* Unlimited Vacation!
* Competitive base, commission and bonus structure

ClearDATA is an EEO/AA Employer M/F.V/D