IT Support Technician
Pleasant Prairie, WI

Job Description

IT Support Technician

Corporate Headquarters

12575 Uline Drive, Pleasant Prairie, WI 53158

Uline is seeking an IT Support Technician to join our Technology team.

Hours: Wednesday - Saturday, 7 PM to 5:30 AM

Position Responsibilities

* Create incident tickets to document issues and route tickets to appropriate support group for processing.
* Provide Level 1 support / troubleshooting of desktop and laptop hardware / software issues.
* Perform operational activities, including system saves and restores, AS400 IPLs, server reboots, off-site tape storage and report generation and distribution.
* Perform user account set up, security maintenance and systems monitoring.
* Coordinate support team escalations and alert communications during major incidents.
* Provide incident and problem management.

Minimum Requirements

* High school diploma or equivalent.
* 2+ years help desk support and data center operator experience.
* Strong troubleshooting and analysis of AS400, Lotus Notes, Windows network printing, Windows 7, Windows 10 and Active Directory.
* Experience using Windows 7, Windows 10, Microsoft Office, Control-M, VPN and Citrix remote access solutions.
* Excellent problem-solving, communication and customer service skills.
* Solid understanding of basic networking fundamentals.
* Ability to work independently with minimal day-to-day instructions.
* Flexibility to work weekdays, evenings and weekends.
* Available for 4 weeks of training and orientation, Monday - Friday, 8:30 AM to 5 PM.

Benefits

* Complete insurance coverage that includes medical, dental, vision and life insurance, Flexible Spending Accounts and wellness programs.
* 401(k) with 5% employer match.
* Paid holidays and generous paid time off.
* Bonus programs that include annual performance, sales goals and profit sharing.
* Scholarship program for children of employees.

Employee Perks

* On-site café with executive chefs and seasonal dinner-to-go options.
* First-class fitness center with complimentary personal trainers.
* Over four miles of beautifully maintained walking trails.
* Numerous employee appreciation events throughout the year.
* Professional development classes and monthly in-house speakers.

About Uline

Uline is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America. We're a privately held, family-owned company known for incredible service and quality products. We offer same-day shipping on over 36,000 products found in our 788-page catalog and on our state-of-the-art e-commerce website.

Our quality products, huge inventory and ongoing expansion fuel our incredible growth. This is a great time to join Uline!

EEO/AA Employer/Vet/Disabled

Uline is a drug-free workplace.

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