IT Support Technician - Tier 4 Iron Bow Technologies
Fairfax, VA

Job Description

IT Field Support / Help Desk Technician (Tier 4)

Iron Bow Technologies has an immediate need for an experienced Senior Help Desk Technician interested in a permanent Tier 4 IT Support opportunity in Fairfax, VA

The selected candidate will be responsible for providing excellent customer service and technical support to the Virginia Information Technology Agency (VITA) via delivery of comprehensive IT support to end users throughout the Fairfax area

Position Responsibilities

* Primarily responsible for end-to-end IT infrastructure and user support
* Provide comprehensive and timely resolution of all end user issues
* Break/fix software & hardware support such as OEM-certified warranty repairs
* Responsible for system updates, ticketing and asset management
* Provide smart-hands support for networks, servers and VoIP technologies
* Handle IT asset disposal and maintain accurate asset inventory
* Support end users remotely accessing services by shipping replacement devices or leveraging 3rd party hardware repair (or other form of onsite support)
* Troubleshoot issues involving applications on and off premise (e.g. cloud)
* Support provided remotely via remote administration tools or deskside
* Onsite support for incidents, service requests and changes as needed (IMAC, break/fix)
* Provide end user device configuration and imaging
* Perform application installations, patch and driver update testing and distribution
* Responsible for device, operating system, software and/or application troubleshooting
* Execution of system update and/or restoration activities as necessary

Candidate Experience Requirements

* 8+ years' experience in the IT support / help desk space is required
* Substantial experience performing technical and system analysis and diagnostics
* Solid expertise in the identification and timely resolution of end-user IT issues
* Capability to test, troubleshoot, service and repair end user devices
* Proven ability with device, operating system, software and hardware troubleshooting
* A CompTIA A+ certification is highly preferred (OR able to obtain within 90 days of hire)
* Candidates with Dell Certified Technician, HP Certified Repair, Microsoft, Apple or related IT certifications are encouraged to apply
* Must be comfortable adapting to dynamic work schedules and flexible shifts
* Superb customer service and communication skills are required
* High School diploma OR equivalent combination of experience & education
* A valid Virginia Driver's License is required
* Must be able to successfully pass background check (requirements vary)

Iron Bow Technologies is a leading IT solution provider dedicated to successfully transforming technology investments into business capabilities for government, commercial and healthcare clients. Our depth of technical expertise, global reach and strategic partnerships with industry leaders as well as disruptive technology partners uniquely positions Iron Bow to target the right solution to ensure your successful business outcome. We partner with our clients from planning and implementation through ongoing maintenance and management to deliver solutions that are strong, flexible and on target. Iron Bow Technologies is an Equal Opportunity/Affirmative Action employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Employment Information

* Iron Bow offers a competitive benefits package, which includes excellent medical and dental benefits, and a 401k plan with matching. Conditions of employment
* All applicants receiving an offer of employment will be required to complete an Iron Bow application and sign a disclosure and authorization form for a background investigation. All offers of employment are contingent upon satisfactory completion of the Iron Bow background investigation which may include a criminal check, education and employment verifications and for some positions a credit check. In addition Iron Bow participates in the E-verify employment verification program.
* Iron Bow is an equal opportunity employer committed to support family values, integrity in the workplace, and an entrepreneurial atmosphere. Iron Bow makes employment decisions without regard to race, gender, disability or protected veteran Status. EOE M/F/Disabled/Vet



Code of Ethics

* Iron Bow is committed to conducting its business in accordance with all applicable federal, state and local laws and regulations, and in accordance with the Iron Bow Code of Ethics, Conduct and Responsibility. Iron Bow employees are expected to comply and to assist the company in complying with each of these obligations.
* The purpose of the Iron Bow Code of Ethics, Conduct, and Responsibility is to state the principles of business ethics and conduct that Iron Bow requires all employees to follow in dealings on behalf of Iron Bow with the government, the general public, customers, suppliers, competitors, and fellow employees
* As employees, consultants or representatives of Iron Bow, we will treat one another fairly and with dignity and mutual respect

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans