Job Directory IT Support Technician

IT Support Technician
Novato, CA

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Job Description

Bank of Marin, voted by our employees as one of the "Best Places to Work" in the North Bay Business Journal twelve years in a row, is seeking an IT Support Technician to join our IT Department team at our Novato corporate office.

In a team-oriented environment, the IT Support Technician will be responsible to provide operational and technical support both onsite and though remote access tools to computer users, with a primary focus on installing and configuring personal computers, printers, and peripheral equipment in a networked environment. Assist System Administrators with support and maintenance of server, voice and storage systems.

Essential Duties:

* Maintain, troubleshoot, and repair various computer equipment, peripherals, and data communications, and network systems.
* Provide end user support via remote assistance and telephone.
* Document incoming helpdesk requests using internal ticketing system.
* Maintain user accounts and databases.
* Assist in the implementation of IT services as guided by senior IT staff.
* Troubleshoot network and desktop performance issues.
* Support and enforce company information policies and procedures.
* Assist in maintaining software inventory and tagged asset management.
* Assist in administering the telephone system and all user handsets.
* Assist in creating or updating end user support documents.
* Other duties may be assigned.

Professional / Educational Experience: Minimum 2+ years of IT experience in a directed environment. 2+ years experience supporting a Microsoft Windows environment and Microsoft Office applications. Associate's degree (A.A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience and/or training.

The Bank of Marin is a growing public company with career advancement opportunities. We offer competitive compensation and comprehensive benefit programs including medical, dental, vision, 401K, profit sharing and employee stock ownership plans, tuition reimbursement, and an employee volunteer program.

Bank of Marin is an equal opportunity employer. EOE AA M/F/Vet/Disability

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