IT Support Technician
Austin, TX

Job Description

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world's largest networks that powers more than 10 trillion requests per month. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have all web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was recognized by the World Economic Forum as a Technology Pioneer and named to Entrepreneur Magazine's Top Company Cultures list.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

About the role

Our IT Support Technician role is a hands-on position with primary responsibility for delivering an exceptional corporate computing experience for our employees and guests. The role will be responsible for on-site and remote first level IT support, maintenance and resolution, and triage and dispatch, as appropriate, of issues and requests. Additionally, he/she will support audio-visual needs for Cloudflare's events, client computing hardware inventory management and setup. The IT Support Technician will report to the Director of IT Infrastructure

What you'll do

* Provide client computing support remotely and on-site
* Respond to, troubleshoot and resolve issues in a timely fashion
* Must be flexible, and available for on-call schedules
* Collaborate and coordinate activities with other teams as required (Facilities, HR, Administrative Staff, etc.)
* Ensure high quality customer service levels at all times.
* Approach service commitment with 'can do' attitude in a customer facing role.
* Provide end-user and training assistance, as required
* Accountable for managing receipt, documentation, and storage of IT equipment
* Handle other relevant duties assigned/required such as PC set up, distribution of peripherals, managing the receipt of equipment turned back in to IT, etc.
* Support and maintain in-house Audio-Visual equipment
* Audio Visual setup and support for live events and presentations
* Manage technical aspects of events/meetings ensuring successful completion of all assignments

What you'll bring

* 2+ years first point-of-contact IT support in a corporate environment
* Experience in providing basic end-user computing support
* Hardware and software troubleshooting expertise
* Working knowledge of G-Suite and Microsoft Office
* Experience with multiple conferencing technologies Blue Jeans, Google Hangouts, GoToMeeting
* Audio Visual troubleshooting experience, understanding of cabling, how to connect monitors, television screens, cameras, microphones, and Google Chromeboxes.
* Demonstrate willingness to learn new technologies and explore alternative methods
* Desire to stay abreast of current and new technology industry advancements, standards, trends, technologies, and applications.
* Ability to work both independently and as part of a team
* Strong analytical and organizational skills
* Ability to remain calm and supportive while in the midst of a technology crisis

Bonus Points

* Familiarity with Zendesk, JAMF
* Comp TIA A+ Certification

What Makes Cloudflare Special?

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.

Project Athenian: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy policy and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you'd like to be a part of? We'd love to hear from you!

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.