SUMMARY: The IT Support Specialist I position is responsible for providing technical phone support for internal staff. Responsibilities include; receiving and processing internal inbound calls, documenting all calls in a ticketing database, completing or escalating tickets as required to expedite processing and ensure business operations, notifying IT Leadership of system outages/critical issues, time management to reduce call queue wait times and effectively manage all inbound calls, creating/updating support documentation for common issues, monitoring and processing all emails by the department. The IT Support Specialist I shall also support the hospital communications department by processing all non-technical calls received, managing the trauma communications process, sending overhead page notifications and collaborating with internal hospital teams to facilitate internal communications.
QUALIFICATIONS: Minimum of one-year experience in an I.T. support role, and/or I.T. certifications to support the position competencies. Strong written, verbal communications skills. Ability to multitask to support multiple priorities.
Let your dream job find you.
Sign up to start matching with top companies. It’s fast and free.