Job Directory IT Support Specialist - Varied / 8HRs / FT

IT Support Specialist - Varied / 8HRs / FT
Santa Ana, CA

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Job Description

SUMMARY: The IT Support Specialist I position is responsible for providing technical phone support for internal staff. Responsibilities include; receiving and processing internal inbound calls, documenting all calls in a ticketing database, completing or escalating tickets as required to expedite processing and ensure business operations, notifying IT Leadership of system outages/critical issues, time management to reduce call queue wait times and effectively manage all inbound calls, creating/updating support documentation for common issues, monitoring and processing all emails by the department. The IT Support Specialist I shall also support the hospital communications department by processing all non-technical calls received, managing the trauma communications process, sending overhead page notifications and collaborating with internal hospital teams to facilitate internal communications.

Minimum of one-year experience in an I.T. support role, and/or I.T. certifications to support the position competencies.
Strong written, verbal communications skills. Ability to multitask to support multiple priorities.

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