IT Support Specialist
Chicago, IL

Job Description

At SAC Wireless, it's our people who make the difference and are the backbone of our technology services. Employing some of the most talented, dedicated people on the planet is not by chance. People from all over the country choose SAC as the cornerstone of their careers, helping create and deliver communications, integration, and engineering solutions that our customers demand so that our world keeps moving and stays connected. Join SAC and help shape our future while creating yours.

SAC designs, builds and maintains end-to-end network infrastructure for telecommunications, enterprise and public sector customers. An industry leader with highly trained and certified professionals providing best-in- class network solutions and services.

JOB DESCRIPTION:

SAC is currently seeking an IT Support Specialist for our downtown location. The IT Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, or software .In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the Company's PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.

DUTIES AND RESPONSIBILITIES:

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

* Provide helpdesk support and resolve problems to the end user's satisfaction
* Monitor and respond quickly and effectively to requests received through the IT helpdesk
* Modify configurations, utilities, software default settings, etc. for the local workstation
* Utilize and maintain the helpdesk tracking software
* Assist with onboarding of new users
* Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
* Install, test and configure new workstations, peripheral equipment and software
* Maintain inventory of all equipment, software and software licenses
* Manage PC setup and deployment for new employees using standard hardware, images and software
* Assign users and computers to proper groups in Active Directory
* Perform timely workstation hardware and software upgrades as required

EDUCATION AND/OR EXPERIENCE:

* High School Diploma or GED equivalent
* Minimum of one (1) year IT support experience

QUALIFICATIONS:

* Strong aptitude in OS repairs, spy ware and virus removal, hardware, upgrades and troubleshooting.
* Ability to read computer instruction manuals and comprehend directions therein in order to remedy minor computer equipment malfunctions.
* Knowledge of computer logic in order to perform task listed under principal duties, and responsibilities.
* Knowledge of methodology to run computer systems and to troubleshoot minor computer equipment malfunctions.
* Interpersonal skills necessary to train others in computer systems.
* Ability to communicate problems with supervisors as they become known.
* Must maintain confidentiality.
* Ability to meet deadlines.
* Ability to provide customer with outstanding customer care and service at all times.
* Additional or different functions may be assigned from time to time.
* Able to work with minimum supervision
* Proficient in Microsoft Office suite
* Able to multi-task
* Professional appearance

OUR MISSION:

We build an intelligent, connected world through the unparalleled execution of services and delivery of solutions to the telecommunications industry.

CORE VALUES:

Hire and Develop Great People: We hire talented people to share our mission, values, and core competences and we are committed to developing the best people in our business

Say It: We commit to action with our customers, suppliers, shareholders and team members; and lead with conviction and courage

Own It: We execute with intention, urgency, and rigor and embrace personal accountability for our commitments

Make it Better: We improve every day in every facet of our mission and business, and seek to be world- class in all that we do.

Expect Amazing: When we combine great people with the ability to say it, own it, and make it better, we expect to amaze our customers, suppliers, shareholders and team members as we deliver services and solutions.

CORE COMPETENCIES AND EXPECTATIONS:

* Safety: Make a personal commitment to safety every day.
* Quality: Produce high quality work product.
* Speed: Execute with a sense of urgency and speed.
* Professionalism: Display a professional attitude in conduct with customers, vendors and teammates.
* Customer Service: Understand our customers' needs and deliver for them.
* Teamwork: Foster teamwork and be a great member of the team.
* Communication: Create and welcome open and honest communication.
* Ethics: Exhibit unquestionable integrity.
* Good Decisions: Make sound, smart decisions and welcome input from others.
* Financial Acumen: Understand how our work impacts customers' and our company's bottom-line.
* World View: Understand how our work builds an intelligent, connected world.

COMPANY BENEFITS:

* Full Benefit Package, 401K program, and opportunities for advancement in a rapidly growing industry with a financially stable company.
* Employment is dependent on the successful completion of a background check and drug screen.

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is frequently required to do the following:

* Sit for prolonged periods.
* Coordinate multiple tasks simultaneously
* Accurately complete detailed forms and reports.
* Calculate figures and amounts.
* Travel may be required but limited

WORK ENVIRONMENT:

* General Office