ZeniMax Media is looking for an enthusiastic, self-motivated IT Support Specialist to join our team at corporate headquarters in Rockville, MD. We are looking for a dedicated problem solver who can multi-task and prioritize tasks in a constantly evolving and demanding environment. The ideal candidate will have strong customer service and technical skills, a sense of ownership, drive, and a positive attitude.
* Provide technical support to end users by phone, email, and in person in a friendly, professional manner * Take ownership and monitor support requests to ensure a timely resolution * Deploy, configure, and support personal computers, laptops, and network appliances * Identify, research, and resolve hardware, software, and network issues * Install hardware components, drivers, and other upgrades * Set up, configure, and support peripheral equipment such as TVs, printers, and game consoles * Install, configure and support Windows operating systems and applications such as Microsoft Office, 3ds Max, and Photoshop * Assist with user account creation, modification and termination across multiple applications such as Active Directory and Exchange * Track hardware and software assets in an inventory system * Unpack new hardware and RMA or dispose of defective hardware * Assist with and lead new projects as they arise * Perform other tasks as assigned
* 1 to 2 years of corporate IT experience * Excellent customer service and communication skills * Strong PC hardware and software experience (build, repair, and troubleshooting issues) * Ability to work on several tasks at once with frequent interruptions while meeting sensitive deadlines * Extremely detail-oriented, trust-worthy, and reliable * Must be a team player and be willing to work independently with minimal supervision * Able to lift 60 pounds (monitors, computers, printers, servers) * Be able to assist with occasional after hours emergency on call support * The desire and ability to grow and improve technical skills on a daily basis * Bachelor's degree in Information Systems or equivalent experience * Experience in IT support * Experience with networking appliances and technologies such as switches and Wi-Fi * Experience with Audio/Video equipment
About Zenimax Media
ZeniMax is a media company connecting game developers, artists, designers, programmers, and talents to create entertainment content.