Job Directory Zenimax Media IT Support Specialist
Zenimax Media

IT Support Specialist Zenimax Media
Rockville, MD

ZeniMax is a media company connecting game developers, artists, designers, programmers, and talents to create entertainment content.

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About Zenimax Media

Job Description

ZeniMax Media is looking for an enthusiastic, self-motivated IT Support Specialist to join our team at corporate headquarters in Rockville, MD. We are looking for a dedicated problem solver who can multi-task and prioritize tasks in a constantly evolving and demanding environment. The ideal candidate will have strong customer service and technical skills, a sense of ownership, drive, and a positive attitude.


* Provide technical support to end users by phone, email, and in person in a friendly, professional manner
* Take ownership and monitor support requests to ensure a timely resolution
* Deploy, configure, and support personal computers, laptops, and network appliances
* Identify, research, and resolve hardware, software, and network issues
* Install hardware components, drivers, and other upgrades
* Set up, configure, and support peripheral equipment such as TVs, printers, and game consoles
* Install, configure and support Windows operating systems and applications such as Microsoft Office, 3ds Max, and Photoshop
* Assist with user account creation, modification and termination across multiple applications such as Active Directory and Exchange
* Track hardware and software assets in an inventory system
* Unpack new hardware and RMA or dispose of defective hardware
* Assist with and lead new projects as they arise
* Perform other tasks as assigned


* 1 to 2 years of corporate IT experience
* Excellent customer service and communication skills
* Strong PC hardware and software experience (build, repair, and troubleshooting issues)
* Ability to work on several tasks at once with frequent interruptions while meeting sensitive deadlines
* Extremely detail-oriented, trust-worthy, and reliable
* Must be a team player and be willing to work independently with minimal supervision
* Able to lift 60 pounds (monitors, computers, printers, servers)
* Be able to assist with occasional after hours emergency on call support
* The desire and ability to grow and improve technical skills on a daily basis
* Bachelor's degree in Information Systems or equivalent experience
* Experience in IT support
* Experience with networking appliances and technologies such as switches and Wi-Fi
* Experience with Audio/Video equipment

About Zenimax Media

ZeniMax is a media company connecting game developers, artists, designers, programmers, and talents to create entertainment content.

5000 employees
Zenimax Media

1370 piccard drive, suite 120

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