Canon Solutions America
OverviewProvides support to end users for computer, application, system, device, access and hardware issues. Responds to telephone, email and on line requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. May coordinate with other teams or departments to resolve user problems. Responsibilities- Coordinates, diagnoses and troubleshoots incoming calls non-routine in nature. - Provides support to end users with technical problems and on a variety of issues. - Identifies, researches and resolves technical problems. - Responds to telephone calls, email and personal requests for technical support. - Documents, tracks and monitors the problem to ensure a timely resolution. - Supports and maintains user account information including rights, security and systems groups. - Maintains, analyzes, troubleshoots and may make repairs to the hardware and computer peripherals as necessary. - May participate in the development of information technology and infrastructure projects. QualificationsTypically requires general education and/or vocational training plus 1 to 2 years of related experience. - Prior experience with managing computer hardware and software assets (PC Lifecycle). - Familiarity with Active Directory, Novell, Oracle client, Lotus Notes, Peoplesoft, Microsoft Visio, Project, Office suite version 2007 / 2010 and beyond. - Comprehensive knowledge of Windows 7 and Windows 10 operating systems and Group Policies. - Past experience with Microsoft SMS / SCCM desired. - Strong organizational, analytical, communication and time-management skills. - Ability to work on multiple projects/tasks and change priorities on short notice. - Quick and decisive problem solving skills. - Travel as needed (valid driver's license and acceptable driving record necessary). - Must be able to lift up to 50lbs and stand for long periods. Company OverviewAbout our Company - Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Océ brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S. Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more. We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans. If you are not reviewing this job posting on our Careers' site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers. #CSA Posting Tags#LI-KG1 #CSACB
About Canon Solutions America
Canon Solutions America provides enterprise, production, and large format printing solutions, supported by professional service offerings.