Job Directory ZeniMax IT Support Specialist
ZeniMax

IT Support Specialist ZeniMax
Rockville, MD

ZeniMax is a media company connecting game developers, artists, designers, programmers, and talents to create entertainment content.

Companies like ZeniMax
are looking for tech talent like you.

On Hired, employers apply to you with up-front salaries.
Sign up to start matching for free.

About ZeniMax

Job Description

ZeniMax Media is looking for an enthusiastic, self-motivated IT Support Specialist to join our team in Austin, Texas. We are looking for a dedicated problem solver who can multi-task and prioritize tasks in a constantly evolving and demanding environment. The ideal candidate will have strong customer service and technical skills, a sense of ownership, drive, and a positive attitude.

Responsibilities

* Provide technical support to end users by phone, email, and in person in a friendly, professional manner
* Take ownership and monitor support requests to ensure a timely resolution
* Deploy, configure, and support personal computers, laptops, and network appliances
* Identify, research, and resolve hardware, software, and network issues
* Install hardware components, drivers, and other upgrades
* Set up, configure, and support peripheral equipment such as TVs, printers, and game consoles
* Install, configure and support Windows operating systems and applications such as Microsoft Office, 3ds Max, and Photoshop
* Assist with user account creation, modification and termination across multiple applications such as Active Directory and Exchange
* Track hardware and software assets in an inventory system
* Unpack new hardware and RMA or dispose of defective hardware
* Assist with and lead new projects as they arise
* Perform other tasks as assigned

Requirements

* 1 to 2 years of corporate IT experience
* Excellent customer service and communication skills
* Strong PC hardware and software experience (build, repair, and troubleshooting issues)
* Ability to work on several tasks at once with frequent interruptions while meeting sensitive deadlines
* Extremely detail-oriented, trust-worthy, and reliable
* Must be a team player and be willing to work independently with minimal supervision
* Able to lift 60 pounds (monitors, computers, printers, servers)
* Be able to assist with occasional afterhours emergency on call support
* The desire and ability to grow and improve technical skills daily
* Bachelor's degree in Information Systems or equivalent experience
* Experience in IT support
* Experience with networking appliances and technologies such as switches and Wi-Fi
* Experience with Audio/Video equipment

About ZeniMax

ZeniMax is a media company connecting game developers, artists, designers, programmers, and talents to create entertainment content.

Headquarters
Size
244 employees
ZeniMax

1370 Piccard Dr #120

Let your dream job find you.

Sign up to start matching with top companies. It’s fast and free.