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The Electronic Procurement System (EPS) implementation project will provide a web based acquisition contract writing system to US Navy commands worldwide and be deployed to some 5,000 users. CGI is hiring an IT Support Manager to develop a help desk framework that will serve to support the EPS in an operations and support role.
The IT support manager will work with end users, key stakeholders, government functional representatives and the project management office to gather additional information to build out the Help Desk frameworks and ultimately launch and support the EPS Help Desk once EPS goes live.
Your future duties and responsibilities:
* Individual will meet with government clients, shape direction and guide the development of all EPS Help Desk activities and tasks (including updating the Help Desk Plan) as well as build out those tasks as the development of the EPS solution comes to completion.
* Individual will be responsible for configuration the Incident Management System and developing associated SOPs.
* Assist with tasks associated to completing the EPS Deployment Plan as well as support deployment and training efforts as needed.
Required qualifications to be successful in this role:
Must have strong written and verbal communication skills. Must also have a good understanding and experience in operating a functional ERP financial or acquisition management system in an operations and maintenance phase of a business system solution. Should also have knowledge and understanding of the Acquisition lifecycle.
Have functional knowledge integrating COTS products. Have ability to interpret business issues and recommends best practices. Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
Should have strong experience with an Incident Management Response System (e.g. Remedy).
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* Instructional Design and Dev
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