Job Directory Marketplace Thumbtack IT Support Engineer

IT Support Engineer Thumbtack
San Francisco, California

Thumbtack is the destination for getting things done. Just tell us what you need and we’ll deliver up to five custom quotes from local pros ready to help.

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Tech Stack

  • Route 53
  • Gmail
  • Google Apps
  • Stripe
  • Amazon AWS

About Thumbtack

Job Description

Thumbtack is a local services marketplace that connects customers with the right professionals for anything they need done. Every day we rally around the impact Thumbtack has on people’s lives - from house cleaners, to yoga instructors to general contractors, we’re helping small businesses grow and thrive. Join our growing team in the quest to build THE destination for anything you need done.

About the IT Team:

Thumbtack’s IT team is passionate about focusing on operational excellence, whether that’s process improvements, automating the hell out of things, or helping find that next amazing app for our internal teams. We understand that if we get this right we can focus more of our attention on the things that matter to the business - namely innovation and becoming a trusted business partner. We strive to deliver the best IT experience our users have experienced. Ever.

As with most startup environments you will need to bring not only your technical skills to bear, but also your willingness to take on all challenges big and small. More importantly, you’ll need a positive outlook, good communication skills, and a craving for learning. You will be using your past experiences to help build a world-class IT department and to think outside the box in delivering new services and resources to the business. Are you ready for some fun?

What You’ll Do:

You will be a customer service and support evangelist, working at our Help Desk and assisting our customers via in person walk-ups, support tickets, email and chat. You will work closely with Help Desk staff to maintain IT support documentation, handle the IT queues, and run A/V events. You love building relationships with customers, business partners and IT team members alike. You are passionate about IT end user support, have an excellent background in Mac software and hardware troubleshooting and are hungry to learn and grow in an Enterprise IT environment.

You will do the following:

  • Provide support at our IT Help Desk during business hours
  • Perform hardware repairs, upgrades and migrations
  • Resolve problems in a timely manner or escalate on behalf of customers to senior technical staff
  • Support endpoint security standards (antivirus/firewall/patching/two-factor authentication)
  • Handle system access and maintain user accounts, passwords, data integrity & security
  • Participate in inventory, purchasing and asset management to support the Help Desk
  • Help evaluate hardware and software solutions and participate in IT projects
  • Help lead and facilitate A/V Events

Core Requirements

  • 2-4 years experience in IT Support in a professional environment
  • Experience with support ticket management and tracking
  • Strong customer service, problem solving and collaboration abilities
  • Outstanding communication and interpersonal skills
  • Extensive technical knowledge of Mac OS 10.10x, 10.11x, 10.12x, iOS and Android
  • Basic knowledge of Windows 7, Windows 10
  • Network fundamentals and support experience (laptop connectivity, VPN, printing)
  • Familiar with common access/authentication systems and tools: Okta, AD, LDAP
  • Familiar with G Suite for Business (Gmail, GCal, GDocs, etc)
  • Knowledge of video conferencing solutions and support
  • Ability to participate in an on-call rotation that includes after hours and weekend support
  • Some heavy lifting required

Bonus Points

  • Previous experience with one or more of the following systems - Zendesk, G Suite for Business, Active Directory, Office 365, Okta, Casper, Puppet, Slack
  • IT related degree or related certifications

About Thumbtack

Thumbtack is the destination for getting things done. Just tell us what you need and we’ll deliver up to five custom quotes from local pros ready to help.

1600 employees

Tech Stack

  • Route 53
  • Gmail
  • Google Apps
  • Stripe
  • Amazon AWS

1355 Market Street, San Francisco, California, United States, 94103