IT Support Engineer Better.Com
New York, NY

Job Description

About Better:

We're one of the fastest growing homeownership companies in America. Why? Because we're building a better way to get home and our customers love it. By combining the technology people expect with a seamless customer service experience, we're making homeownership so simple it feels magical.

In 2018 alone, we've helped over 10,000 families get home, saving them on average $3,500 in upfront fees and days of stress-filled time.

Our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, IA Ventures, Ally Bank and others have invested over $85MM in Better and our vision of making homeownership magical.

A Better opportunity:

Better is looking for a self driven person to help us build, maintain, and oversee our IT function. This person will work strategically with our IT and Devops team to make sure our IT practices stay aligned with business needs. The ideal candidate is a customer-service driven, technical person who can manage day-to-day operations and provide tech support to end users across the organization. This person should be comfortable multi-tasking, able to maintain high attention to detail, and be resourceful as needed.

Responsibilities will include:

* Support OS X and Windows users (e.g. software installs and VPN troubleshooting)
* Provision, manage, and repair of employee's laptops
* Enforce best practices of office IT security
* Provision and support of VOIP telephony and telepresence equipment
* Support wired and wireless networks
* Create documentation for frequently asked questions
* Asset management and procurement

About You:

* 2-3 Years Experience
* Familiar with Active Directory
* Understands basic networking (Experience with VLANs, Subnets, Firewalls)
* Preference for those who have worked in companies that require compliance
* Fluent in English (Orally & Written)
* Able to write and maintain documentation
* Familiar with Help Desk ticketing systems
* Preference for those who have worked with overseas IT offices in the past
* Basic AWS Experience preferred

Bonus Points for:

* Command line proficiency
* Passion for open source software
* Familiarity with the tenets of Unix philosophy
* Knowledge of identity management/authentication systems (LDAP/Radius)
* Comfortable communicating with and managing remote offices

Things we value:

* Curiosity. Why? How? Repeat.
* Nerdiness. Financial news and trends are fascinating. Seriously.
* Relentlessness. No one here gives up. We try. We fail. We try again.
* Passion. If you don't get excited about homeownership, mortgages, and real estate, it simply won't work.
* Smarts: book and street. We have to use all the tools at our disposal to build Better.
* Empathy and Compassion. You understand that people's biggest dreams are in your hands.
* Communication. Can you ask for help or put your hand up when you don't understand?
* Building. Doing. Making. Yes, we have to do a lot of thinking and talking to figure this stuff out, but you can't wait to leave the conversation and build it.