Job Directory IT Support Associate

IT Support Associate
Fort Worth, TX

Companies like
are looking for tech talent like you.

On Hired, employers apply to you with up-front salaries.
Sign up to start matching for free.

About

Job Description

The IT Support Associate is responsible for design, implementation, maintenance and support of user technology including: desktops, printers, phones, cellular phones and copiers. The IT Support Associate is also responsible for the maintenance and support of user based applications. The IT Support Associate coordinates call canter activity and assigns tasks to the proper Level 1 or Level 2 support personnel depending on the skills needed to solve the incident.

Responsibilities

* The design, documentation, research and development, testing, implementation or modification of user technology based on user and system specifications.
* Provide telephone and on-site user support in accordance with IT service level agreements.
* Manage support queue for proper deployment of resources.
* Manage and maintain operational support activities, such as escalation procedures and service levels.
* IT hardware and software asset management.
* Communicates all IT outstanding issues to the IT manager on a daily basis.

Requirements Demonstrates the following:

* High technology aptitude, a consistently constructive attitude, and a strong customer service mentality;
* Vendor management experience;
* Excellent written and verbal communication skills;
* Operating Systems Administration, Applications Administration, Backup technology and Network experience;
* Familiarity with escalation procedures and service level agreements
* Ability to travel based on operational requirements

Apply On-line Send This Job to a Friend

* About
* Services
* Where We Operate
* Careers
* News

© MENZIES AVIATION - A DIVISION OF JOHN MENZIES PLC

Let your dream job find you.

Sign up to start matching with top companies. It’s fast and free.