IT Support Analyst - Corporate Office
Farmers Branch, TX

Job Description

POSITION SUMMARY

The IT Support Analyst will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals.

KEY JOB RESPONSIBILITIES

* Provide exceptional customer service in person, via phone/email or remote access as appropriate
* Resolve help desk issues including troubleshooting hardware and software issues
* Hardware & Software inventory
* Laptop Imaging

POSITION QUALIFICATIONS

Education:

* HS Diploma, or GED Required
* Associate's Degree Preferred

Relevant Work Experience:

* Two to five years of hands-on experience working in an end-user desktop support role or computer operations environment required

Computer Skills:

* Microsoft Office 2013 to 2016
* Windows 7, Windows 8, and Windows 10
* Windows Server experience a plus
* Remote Desktop and Laptop support
* Working knowledge of Active Directory and Exchange
* Patch management
* Asset Inventory Control
* Advanced printer / peripheral device troubleshooting
* TCP/IP, DNS and DHCP
* Remote support for handheld smartphones and tablets
* Apple Mac experience desirable but not required
* VMware experience or similar Virtualization Technology exposure desirable but not required
* Exchange experience a plus
* Symantec Ghost experience desirable but not required