IT Support Analyst
San Francisco, CA

Job Description

Nucleus Global is a leading independent healthcare communications group with approximately 700 employees around the globe. Our clients are top global pharmaceutical companies, scientific societies and non-governmental organizations and we pride ourselves on delivering high quality communications and good value to our clients.

Our success has led to continued expansion both in the range of services we offer and our global presence. We are now looking for a talented and enthusiastic IT Support Analyst.

The IT Support Analyst is responsible for providing technical and administrative support for office voice and data network infrastructure and computer systems. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Will perform a variety of IT-related tasks.

Essential Duties and Responsibilities

* Provide computer/network support relating to software and hardware problems reported by users
* Maintain an adequate level of knowledge (through research if necessary) of operating system and application software being used to provide high levels of support to users
* Create new & configure existing user IT accounts
* Responsible for the configuration and installation / deployment of workstations, mobile devices, and applications
* Proactively manage the maintenance of all company desktops and laptops
* Track and organizing all IT inventory
* Provide fixed assets reporting to Finance
* Support Network Administrator in troubleshooting for network infrastructure issues
* Support Network Administrator with backup and disaster recovery procedures
* Participate in team meetings, providing input and suggestions
* Assist in research and gathering of information on equipment, software and supplies as needed
* Provides one-on-one ad-hoc user training for IT-related software and hardware during IT support calls, as well as scheduled IT training sessions
* Assist users with Skype for Business, Teams, and other unified communication applications and equipment
* Support Apple OSX and iOS
* Support Android operating systems and devices
* Other special projects as assigned

Education/Work Experience/Skills

* Bachelor's degree in Computer Science or related discipline
* MCSE certification preferred
* 3-5 years IT experience
* Experience supporting MS Windows, OSX and Microsoft Office
* Apple certification strongly preferred, or willing to obtain upon hire

In addition to a competitive package, we are known for our friendly and informal working environment. We also offer excellent opportunities for career and personal development, and a robust benefits package including health, dental, vision, 401(K), vacation, holiday, and sick time.

For immediate consideration, please send your resume to: uscareers@nucleus-global.com

Nucleus Global is an Equal Opportunity Employer

Nucleus Global is not accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee of Nucleus Global and its affiliated companies via email, the Internet or in any form - without a current signed fee agreement for that position (as authorized by the Recruitment Manager) - will be deemed the sole property of Nucleus Global, and no fee will be paid in the event the candidate is hired as a result of the referral or through other means.