IT Support Analyst
New York, NY

Job Description

Job Purpose

An ICE IT Support Analyst is part of the team responsible for corporate desktop and server support. While most responsibilities are local, support for some remote employees or systems is periodically required. The position requires technical proficiency as well as an eager attitude, professionalism, and solid communication skills.

Responsibilities

* Desktop Support - Managing MS Windows and Macintosh workstations
* Mobile Device Support - Supporting Apple, Android and other mobile devices
* Hardware and Software Deployment - PC and laptop imaging
* AD and Exchange Provisioning - User, Group, and DL maintenance
* File and Print Server Management - Permissioning and troubleshooting
* Phone Provisioning - Managing Cisco VOIP phone and directory configuration
* Purchasing - Managing the IT purchasing workflow
* Support Ticket Management - Managing IT support queue
* Documents and effectively publishes IT Analyst responsibilities and repeatable processes
* Organizes weekly peer conference calls and documents minutes
* Reports on local support queue statistics and ensures tickets are closed timely
* Improves processes and introduces superior technology
* Takes initiative to learn and perform IT Engineer core duties

Knowledge and Experience

* College degree in Engineering, MIS, CIS, or related discipline preferred
* Mac familiarity
* Experience in an exchange, trading facility, or financial services

Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.

Additional Information

* Job Type: Standard
* Schedule: Full-time