Job Directory IT Services Manager

IT Services Manager
Chicago, IL

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Job Description



* Illinois

Work Type:



$17 to $0

* Are you looking for a great opportunity in the IT field and have 5-10 years' experience?
* Do you have previous help desk experience?
* Look no further! Apply online or call our office TODAY!



Job Responsibilities:

* · Implement client technical support processes
* · Establish and manage SLAs
* · Deliver core IT services as per established SLAs:
* · Service Desk - Level 1 and Level 2 support staff Management
* · Workplace Management
* · Training of staff and delivery of training to clients by third parties if needed
* · Local Facility Management
* · Participate in the delivery of services
* · Teach, train, coach, mentor and motivate team leads, technicians and other team members
* · Foster collaborative problem solving environment
* · Manage Projects, support staff and client support request
* · Manage preventative maintenance for the users to ensure high availability of all managed systems
* · Manage KPI metrics in order to evaluate customer experience, service levels, technician productivity and efficiency
* · Additional duties may include moving computer equipment, configuring PC's, and supporting special events such as a Sales Conference
* Required Skills:
* · Minimum of 5-10 years working in an IT environment - preferably with a global organization
* · Minimum 3 years of experience management a helpdesk team - must be able to demonstrate ability to lead and mentor
* · Previous experience in building new teams
* · Experience with Project Management - must demonstrate experience managing technical projects
* · ITIL v3 Certification, and experience with incident and request management processes, including Service Level Agreements
* · Ability to resolve the most difficult and complex helpdesk problems
* · Experience with budget management
* · Experience with IT procurement and supplier management
* · Strong customer service skills
* · Strong verbal and written communication skills
* · Knowledge of PMBOK concepts
* · AWS, Microsoft and / or Cisco certifications
* · DevOps Experience
* · Network and Security Experience
* · Technical skills (minimum 5 years of experience): - Windows and Linux server OS - Data center hardware o Microsoft and cloud-based productivity products - Networking and Security concepts

Starts off at $17 an hour

Temp to Perm opportunity

Call us at 314-567-6500

Allied Global Services



Reference Number:


Contact Details:

Chris Bittick


Information Technology > Information Technology Manager


Allied Global Services

Date Posted:

10/07/2019 6:54:00 PM

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