IT Operations Manager
Long Beach, CA

Job Description

Novogradac & Company LLP is a national certified public accounting and consulting firm headquartered in San Francisco. Founded in 1989, the allied group of Novogradac companies has grown to more than 800 employees and partners with more than 28 offices throughout the country.

Novogradac & Company LLP is one of the nation's top 50 certified public accounting and consulting firms and is a recognized leader in real estate and community development. This position allows the firm to provide excellent service to our customers and growth and mobility opportunities for employees. Novogradac provides publicly and privately held national enterprises with a full spectrum of audit, tax, valuation, expert witness and litigation support, property compliance and general consulting services and works extensively in the affordable housing, community development, historic preservation and renewable energy fields.

Position Summary

The IT Operations Manager is responsible for technology operations and security for multiple office locations. This position oversees a team of staff who provide general helpdesk support, operating system support, and data/systems security support. Oversee a variety of technical projects and resolve escalated technical issues. IT Operation Manager may report to the Senior Director of IT Engineering & Operations or CIO.

Position Responsibilities

* Responsible for management of IT Operations Team of Systems Administrators and Helpdesk Associates including the hiring, training, oversight of workflow and quality assurance


* Responsible for the oversight of IT Change Management, IT Policy Exceptions Management, BCP and DR planning, and Incident Response


* Responsible for network and system access control and maintain security groups


* Responsible for system implementation and lifecycle standards including patching, upgrades, migrations and decommissioning server and end points.


* Present end user training on information security programs and systems, as well as firm communications about outages, system updates, and other critical information.


* Provide technical assistance and support for escalated inquiries and issues relating to computer operating systems, investigate problems, determine source and implement solutions


* Provide research and guidance regarding system or software acquisitions for the firm


* Prepare reports on CapEx, and assist with other departments spending priorities.



Knowledge, Skills, Abilities

* Excellent verbal and written communication skills, as well as strong leadership and change management skills


* Strong knowledge of aspects of system administration including the ability to configure, manage and troubleshoot physical machines (both servers and workstations), VMware ESXi hosts, Windows server 2008r2-2012r2 (including AD, DNS, DHCP File Server, IIS, Exchange), Windows 7 clients. Some Linux/LAMP system administration experience preferred.


* Strong knowledge of aspects of network administration including the ability to configure, manage and troubleshoot switches, routers, firewalls, VPNs, VOIP, VLANs, IDS/IPS systems, endpoint A/V, email and web security systems.


* Ability to write scripts in some administrative language (e.g., Perl, Python, VBScript, Windows, PowerShell)


* Experience with Mid to Large size windows computing environment including Active Directory, Windows 2008/2012 Server and Microsoft Windows 7 with sufficient skills to be able to manage Group Policy Objects, system settings, user permissions, file permissions. Experience with Windows Server Tools, Ivanti Service manager or other enterprise management system.


* Proven experience in effectively managing a team of technical staff


* Excellent customer service and problem solving skills


* Solid organizational and follow-through skills, performing work accurately with strong attention to detail


* Ability to meet deadlines and effectively prioritize a fast-paced and varied workload, effectively manage a variety of concurrent and shifting priorities


* Sense of urgency and bias toward action


* Some travel will be required



Minimum Qualifications

Bachelor's degree in information systems or business management, or related area, plus at least 5 years of progressively responsible technology security/operations experience and at least 1 year of staff supervision experience, and/or appropriate balance of education and work experience. Prior experience working in a professional services firm a plus.

To be considered for this position, interested candidates MUST apply via our company website: http://careers.novoco.com/

Novogradac & Company LLP offers a progressive work environment, competitive pay and an excellent benefit package including; medical, dental, vision, paid-time-off, life/disability insurance, commuter flex accounts and a 401(k).

Novogradac & Company LLP is an equal opportunity employer.