Job Directory IT Manager SharePoint Information Technology

IT Manager SharePoint Information Technology
Dallas, TX

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About

Job Description

The primary purpose of this role is to manage the SharePoint team, which is responsible for the design, development and implementation of software solutions on SharePoint to include supporting, monitoring, and maintaining this enterprise application and its infrastructure. ESSENTIAL DUTIES AND RESPONSIBILITIES

* Manages all aspects of application & web services operations, development, including plans, designs, development and implementation, upgrade, support and maintenance functions
* Manages the SharePoint team responsible for handling system user inquiries and responding to service requests in accordance with established procedures and guidelines by performing diagnosis, break/fix, system rollout and replacement, user training, and access control for applications, systems and tools.
* Manages assigned employees including staff selection and training; planning, assigning and directing work; conducting performance reviews; rewarding and disciplining employees; addressing complaints and resolving problems.
* Ensure all user requests are handled professionally, on-time, with accuracy, and are documented appropriately within the ticket management system. Manage ticket processing to ensure service level expectation compliance.
* Monitors system performance, security, and is responsible for communicating outages and problems to all users.
* Researches technologies and best practices to support continuous improvements in systems and applications quality, efficiency, ROI, etc.
* Reports key metrics on application services operational and systems activity
* Manages external vendor relationships with contract administrators to review/negotiate/revise relevant contracts
* Supervise tasks required for performing software QA and testing for system upgrades, enhancements, and break-fixes.
* Able to diagnose and solve complex problems using own knowledge of integrated process, applications, data, and technology.
* Applies subject matter expertise to design solutions through a process including problem recognition, research, isolation, and resolution steps in accordance to Microsoft SharePoint best practices.
* Maintains systems operations procedures, change control records, and other required documentation of processes.

COMPETENCIES

* Experience in managing IT professionals in the capacity of projects and/or support.
* Experience in SharePoint Administration and Architecture Design, Configuration and Implementation, and Migration for SharePoint
* Experience managing SharePoint environment and a demonstrated competency in all SharePoint services
* Experience in SQL Server and implementation of reports on SharePoint using SSRS
* Customer service oriented
* Excellent verbal and written communications skills
* Established strategic and critical analysis skills
* Skill in establishing and maintaining effective working relationships
* Proficiency in: SharePoint 2013 and newer, Nintex Workflow, and SQL Server Reporting Services

MINIMUM REQUIREMENTS

* Bachelor's degree in Business, Computer Science or related field; or equivalent combination of education and experience. Minimum of TEN (10) years of related experience.

Other details

* Job Family IT
* Pay Type Salary
* Corp Dallas - 2001 Bryan Street Suite 1600 (75201), Dallas, Texas, United States of America

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