The Manager, Network Operations will be responsible for daily operations of enterprise wide data/telecom network and securityinfrastructure. Will also provide leadership and direction for Network Operations staff.
Responsible for the operations, adminstration, maintenance, and provisioning of the network and telecom infrastructure to assure the ITinfrastructure remains healthy and available for all applications traversing the network. Ensures Operations staff are following all processes,procedures and guidelines for maintaining SLA response time to incidents and problems. Offers the technical oversight and direction requiredto identify, diagnose, and resolve technical problems related to network failures or related issues. Provides management with KTLO projectstatus updates, network availability, performance reporting, and personnel management associated reporting. Participates in thedevelopment of both architectural and design standards to assure they are both supportable and cost effective from an operationsperspective. Provides collaborative support for business and IT initiatives requiring network/security solutions.Knowledge, Skills
High School + Equiv Exp or Bach/4 Yr Degree Experience: 10 years, Network, Telecommunications and Network Security. 8+years of detailed knowledge and experience with complex network and security solutions for large enterprise environments. 5+ years ofTCP/IP network administration experience. Specific technologies include switches, routers, firewalls and wireless access points. Cisco,Juniper, Palo Alto experience preferred. Familiar with operating in a 24x7 high availability environment with associated incident and changeprocesses.. Excellent service management skills particularly around service operations and reporting. 5+ years of experience working in alarge enterprise (Fortune 1000) environment. Previous experience working for a large retailer is a plus
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