IT Manager, Growth Opportunity
Bridgewater, MA

Job Description

Overview

Our IT Manager will provide desk top support, as well as record performance metrics measuring problem response times, system downtime, and outstanding issues.

Qualifications

Education:

* College degree or two (2) or more years of experience in the systems management or IT customer support.

Experience:

* Knowledge of Intel based hardware and operating software such as Windows Server 2003, Exchange Server 2003, Active Directory, Microsoft SQL Server and Citrix Presentation Server required.
* Additional experience working with medical claims, electronic medical records or insurance data is very helpful.

Licenses/Certifications:

* Certifications in Microsoft and Citrix Product preferred.

Responsibilities

* Assist in the implementation, maintenance and support of enterprise IT hardware infrastructure including but not limited to servers, networks, telephones, desktop computers, printers, and time clocks.
* Manage MAC (move, add, change) process.
* Implement communication products including: ordering, provisioning, installation and training of communications equipment.
* Provide support for Cell Phones and other Phone Equipment.
* Work with equipment vendors in the maintenance and repair of computer and communications equipment.
* Write and maintains functional and technical specifications and operating documentation.
* Monitor system production including: backups, printer queues, external interfaces and user authentication.
* Install, Test and Train hardware and software systems.
* Evaluate Recommend and Implement Infrastructure changes and upgrades.
* Deploy technology to insure Wellpath is on the leading edge of technology in their marketplace.
* Maintain functional and technical specifications and operating documentation.
* Keep help desk logs and identify troubleshooting patterns and / or persistent issues. Recommend training and creative improvements to reduce help desk calls.
* Create and maintain knowledge base of technical resources for employee use.
* Test disaster recovery plan quarterly.
* Must be able to apply principles of critical thinking to a variety of practical and emergent situations and accurately follow standardized procedures that may call for deviations.
* Must be able to apply sound judgment beyond a specific set of instructions and apply knowledge to different factual situations.
* Must be alert at all times; pay close attention to details.
* Must be able to work under stress on a regular or continuous basis.
* Perform other duties as assigned.

Wellpath is an EOE/Minorities/Females/Vet/Disability Employer