Job Directory IT Manager, Growth Opportunity

IT Manager, Growth Opportunity
Bridgewater, MA

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Job Description


Our IT Manager will provide desk top support, as well as record performance metrics measuring problem response times, system downtime, and outstanding issues.



* College degree or two (2) or more years of experience in the systems management or IT customer support.


* Knowledge of Intel based hardware and operating software such as Windows Server 2003, Exchange Server 2003, Active Directory, Microsoft SQL Server and Citrix Presentation Server required.
* Additional experience working with medical claims, electronic medical records or insurance data is very helpful.


* Certifications in Microsoft and Citrix Product preferred.


* Assist in the implementation, maintenance and support of enterprise IT hardware infrastructure including but not limited to servers, networks, telephones, desktop computers, printers, and time clocks.
* Manage MAC (move, add, change) process.
* Implement communication products including: ordering, provisioning, installation and training of communications equipment.
* Provide support for Cell Phones and other Phone Equipment.
* Work with equipment vendors in the maintenance and repair of computer and communications equipment.
* Write and maintains functional and technical specifications and operating documentation.
* Monitor system production including: backups, printer queues, external interfaces and user authentication.
* Install, Test and Train hardware and software systems.
* Evaluate Recommend and Implement Infrastructure changes and upgrades.
* Deploy technology to insure Wellpath is on the leading edge of technology in their marketplace.
* Maintain functional and technical specifications and operating documentation.
* Keep help desk logs and identify troubleshooting patterns and / or persistent issues. Recommend training and creative improvements to reduce help desk calls.
* Create and maintain knowledge base of technical resources for employee use.
* Test disaster recovery plan quarterly.
* Must be able to apply principles of critical thinking to a variety of practical and emergent situations and accurately follow standardized procedures that may call for deviations.
* Must be able to apply sound judgment beyond a specific set of instructions and apply knowledge to different factual situations.
* Must be alert at all times; pay close attention to details.
* Must be able to work under stress on a regular or continuous basis.
* Perform other duties as assigned.

Wellpath is an EOE/Minorities/Females/Vet/Disability Employer

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