Responsible for assisting with rollout of PC's and POS hardware to store locations. Remote instruction and troubleshooting will be provided to store locations and onsite technicians. Assist with other hardware troubleshooting as required.
Specific Job Description (to be provided by hiring manager)
* Assist with hardware rollout to store locations. This includes interacting with store personnel and onsite technicians. * Perform remote troubleshooting of store POS equipment including PC's, monitors, Lexmark printers, barcode printers, HP printers, receipt printers and barcode scanners * Using a computerized system, perform remote configurations and equipment setup. * Interact with Shop Support Personnel and Shop Personnel as needed to provide assistance with troubleshooting hardware problems. * Research and resolve hardware problems, logging customer calls with updates, status, and completion information in ticketing system. * Configure and Troubleshoot Networking equipment for stores. * Assistance with hardware configuration and shipping as needed. * Other duties as assigned.
Span of Control
* Has no direct or indirect reports * Work is closely supervised.
Follows specific, detailed instructions
FirstCash operates a number of pawn stores that make small loans secured by pledged personal property and retail a variety of jewelry, electronics, tools and other merchandise.