IT L2 Support Analyst (Source to Pay) Job Description
* Responsible for level 2 triage, investigation, resolution of production issue, configuration and coding of simple data fixes and other workarounds. * Collaborate with Level 1 support for resolving tickets timely to meet KPIs including ticket SLA, resolution rate etc. * Work closely with Level3/Level 4 support teams to perform defect triage and resolve production issue when necessary. * Identify and implement continuous improvement initiatives and drive reliability efforts.
* Bachelor's degree in IT, Computer Science or other related discipline * Minimum 2 years of working experience in SAP environment especially in Source to Pay area. * Knowledge of basic code development and executing scripts with minimal help from other resources. * Ability to understand business processes and accessing application data. * Knowledge of ITIL, Service management, processes and tools is an added advantage * Strong problem solving & analytical skills. * Good communication and written skills in English.
Inside this Business Group
Intel's Information Technology Group (IT) designs, deploys and supports the information technology architecture and hardware/software applications for Intel. This includes the LAN, WAN, telephony, data centers, client PCs, backup and restore, and enterprise applications. IT is also responsible for e-Commerce development, data hosting and delivery of Web content and services.
Intel is a developer and manufacturer of microprocessors and other semiconductor components.